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by S3D-Jake
Mon Apr 12, 2021 12:52 pm
Forum: General Discussion and Tips
Topic: Floating supports
Replies: 1
Views: 753

Re: Floating supports

You can broaden the autogenerated supports by making use of the "extra inflation distance" setting. This will make the generated supports larger in the X and Y plane.

for more on the settings found in the supports tab see this post: viewtopic.php?f=8&t=2135
by S3D-Jake
Mon Apr 12, 2021 12:36 pm
Forum: Troubleshooting and Bug Reports
Topic: Surface roughness and bubbles
Replies: 3
Views: 758

Re: Surface roughness and bubbles

Looks an awful lot like "Pillowing". This video can help you troubleshoot the cause and implement a solution. https://www.youtube.com/watch?v=51SXWKh9iSA
by S3D-Jake
Mon Apr 12, 2021 12:34 pm
Forum: Troubleshooting and Bug Reports
Topic: Preview mode window does not fit screen
Replies: 3
Views: 659

Re: Preview mode window does not fit screen

What is the vertical resolution available to your Ubuntu desktop?

The minimum vertical window size of the preview window is 760px.
by S3D-Jake
Mon Apr 12, 2021 12:23 pm
Forum: Troubleshooting and Bug Reports
Topic: printer model modified and now not centered
Replies: 1
Views: 548

Re: printer model modified and now not centered

You can import your model like you would a model for printing. Then you can adjust the positioning to your liking. Then you can export the model as ascii or binary STL and the new positioning details will be preserved. Then you can repeat your original steps of importing as a bed model with the upda...
by S3D-Jake
Mon Apr 12, 2021 11:21 am
Forum: Feature Requests
Topic: "combine layers" for solid, just as for infill & support
Replies: 1
Views: 650

Re: "combine layers" for solid, just as for infill & support

This does sound very useful. Thanks for suggesting this software enhancement. I've documented it for our development team to review.
by S3D-Jake
Wed Mar 17, 2021 12:44 pm
Forum: General Discussion and Tips
Topic: Pulse XE profile
Replies: 3
Views: 1553

Re: Pulse XE profile

Tinken wrote:
Wed Mar 17, 2021 7:02 am
I am in need of a Pulse XE profile. And yes, I emailed support and have gotten no answer. :?
I just spoke with our engineers. We have no outstanding requests for this profile. Please make sure you're using the contact form in order to submit your request,

https://www.simplify3d.com/contact
by S3D-Jake
Tue Mar 16, 2021 9:39 am
Forum: General Discussion and Tips
Topic: Profiles not changing printer preferences and missing online configs
Replies: 1
Views: 297

Re: Profiles not changing printer preferences and missing online configs

There are two separate issues mentioned here. For the profiles you are unable to download from our servers please contact our support team directly. (https://www.simplify3d.com/contact) For the machine's physical statistics not updating there is a toggle in the G-Code tab of your profile's settings....
by S3D-Jake
Tue Mar 16, 2021 9:31 am
Forum: Troubleshooting and Bug Reports
Topic: ctc bed drops at start of print
Replies: 1
Views: 200

Re: ctc bed drops at start of print

Are you using the stock profile for the CTC bizer? If not, can you upload your factory file so the members of the community can take a look at what you may need to change?
by S3D-Jake
Tue Mar 16, 2021 9:30 am
Forum: Troubleshooting and Bug Reports
Topic: XYZprinting Da Vinci Pro Wifi bug
Replies: 2
Views: 241

Re: XYZprinting Da Vinci Pro Wifi bug

I can't think of why this would happen. The Wifi method of printing on this machine uploads the entire file before beginning the print so it shouldn't be an issue with the connection to the printer. Are you disconnecting from the printer after the file upload completes and the print begins? If not, ...
by S3D-Jake
Tue Mar 16, 2021 9:22 am
Forum: Troubleshooting and Bug Reports
Topic: White filament stops extruding mid-print
Replies: 1
Views: 190

Re: White filament stops extruding mid-print

What temperatures are you printing at? If the version of your Creator Pro has PTFE lined hotends you wont want to be printing above the melting point for PTFE. Typically we don't recommend exceeding 240 in that type of setup. Are you using the stock ABS settings in Simplify3D? Have you reached out t...

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