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by S3D-Alex
Mon Sep 16, 2019 8:38 am
Forum: Troubleshooting and Bug Reports
Topic: can't save
Replies: 1
Views: 22

Re: can't save

Could you please provide a screenshot or short video showing the issue you are describing here?
by S3D-Alex
Mon Sep 16, 2019 8:37 am
Forum: Troubleshooting and Bug Reports
Topic: Artifacts in 3d print
Replies: 1
Views: 68

Re: Artifacts in 3d print

I am not totally sure which lines you are referring to here. Could you please be a bit more specific?
by S3D-Alex
Mon Sep 16, 2019 8:35 am
Forum: Troubleshooting and Bug Reports
Topic: Unable to Connect to Flashforge Finder (AGAIN)
Replies: 1
Views: 17

Re: Unable to Connect to Flashforge Finder (AGAIN)

Are you able to see the USB Device in the Ports drop-down in Simplify3D? If this is not populating then you may not have the drivers for the Finder installed on your computer. They usually come on the flash drive that is packaged with the machine I believe.
by S3D-Alex
Tue Sep 10, 2019 2:14 pm
Forum: Troubleshooting and Bug Reports
Topic: Micro pauses in print.
Replies: 52
Views: 8437

Re: Micro pauses in print.

Can you please post a Factory File or even a gcode file showing the issues you are seeing here?
by S3D-Alex
Tue Sep 10, 2019 1:59 pm
Forum: Troubleshooting and Bug Reports
Topic: simplify3d does not add a brim, skirt or raft to model
Replies: 10
Views: 1423

Re: simplify3d does not add a brim, skirt or raft to model

I looked at your Factory File and was able to see the Skirt you have turned on for this. The Skirt lines seem to be hidden under the overhang of the part. If you would like these to be visible you may need to increase the Skirt Offset from Part. Please let me know if you are unable to see these.
by S3D-Alex
Wed Sep 04, 2019 9:47 am
Forum: Troubleshooting and Bug Reports
Topic: Unable to Manually Remove Supports
Replies: 2
Views: 765

Re: Unable to Manually Remove Supports

Could either of you please contact us at Support@simplify3d.com so we can look into this further and possibly recommend some next steps?
by S3D-Alex
Wed Sep 04, 2019 9:46 am
Forum: Troubleshooting and Bug Reports
Topic: Cannot remove internal supports when you have open the cross section view.
Replies: 9
Views: 494

Re: Cannot remove internal supports when you have open the cross section view.

Can you please log into your account at Simplify3d.com, download the installer again and install that version to ensure you have the most up to date version?
by S3D-Alex
Tue Sep 03, 2019 12:18 pm
Forum: Troubleshooting and Bug Reports
Topic: Slicer error: Wrong retraction reversion when changing the extruder
Replies: 2
Views: 72

Re: Slicer error: Wrong retraction reversion when changing the extruder

Thank you for posting the files! I took a look at your Factory File and resulting gcode and I believe I understand what is occurring here. So basically you are currently wanting three toolchanges during this layer. The part and support for the first process, then the TPE section for the second proce...
by S3D-Alex
Tue Sep 03, 2019 10:42 am
Forum: Troubleshooting and Bug Reports
Topic: Please Help, stringing on 6 printers
Replies: 1
Views: 47

Re: Please Help, stringing on 6 printers

Could you please post one of the Factory Files that is giving you troubles?
by S3D-Alex
Tue Sep 03, 2019 10:03 am
Forum: Troubleshooting and Bug Reports
Topic: Having trouble setting extruder speed.
Replies: 1
Views: 38

Re: Having trouble setting extruder speed.

Are you referring to the Extrusion Multiplier with your .9 and 2.0 figures above? Can you please post a Factory File so we can look into this further?

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