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by S3D-Alex
Mon Aug 19, 2019 12:50 pm
Forum: Troubleshooting and Bug Reports
Topic: Port Communication FFCP and Windows
Replies: 3
Views: 28

Re: Port Communication FFCP and Windows

So there are a few different points in USB comms where things can go wrong. Given what you have provided I would guess that when you deleted/uninstalled Com5 via Device Manager that you also deleted the drivers needed for the FFCP. I believe these drivers can be found on their website or by download...
by S3D-Alex
Mon Aug 19, 2019 10:16 am
Forum: Troubleshooting and Bug Reports
Topic: Ender 3 - Extruder stop while printing
Replies: 2
Views: 33

Re: Ender 3 - Extruder stop while printing

Can you please post the gcode from Cura that is working for you?
by S3D-Alex
Mon Aug 19, 2019 9:06 am
Forum: Troubleshooting and Bug Reports
Topic: .stl model missing parts when prepare to print
Replies: 4
Views: 38

Re: .stl model missing parts when prepare to print

Could you please post a Factory File for this? You can get this by going to File > Save Factory File As...
by S3D-Alex
Wed Aug 14, 2019 11:27 am
Forum: Troubleshooting and Bug Reports
Topic: External Supports not rendering in print.
Replies: 5
Views: 475

Re: External Supports not rendering in print.

We do not necessarily need the model file but the Factory File will contain the settings you are using. The Factory File is a unique file compiled in Simplify3D. The file contains complete information about your project (model, printer, process settings, etc.). To create the file, open the software ...
by S3D-Alex
Wed Aug 14, 2019 11:15 am
Forum: Troubleshooting and Bug Reports
Topic: Different process's part skirt error
Replies: 1
Views: 396

Re: Different process's part skirt error

Could you please post a Factory File so we can look into this further?
by S3D-Alex
Mon Jul 29, 2019 11:00 am
Forum: Troubleshooting and Bug Reports
Topic: FlashForge Creator Pro can not use only the left extruder
Replies: 2
Views: 440

Re: FlashForge Creator Pro can not use only the left extruder

Could you please post a Factory File where this behavior occurs? Are you using the Auto-Configure feature to select which extruder you want to use?
by S3D-Alex
Mon Jul 29, 2019 10:59 am
Forum: Troubleshooting and Bug Reports
Topic: External Supports not rendering in print.
Replies: 5
Views: 475

Re: External Supports not rendering in print.

Could you please post the Factory File these images are from?
by S3D-Alex
Mon Jul 29, 2019 10:59 am
Forum: Troubleshooting and Bug Reports
Topic: Uneven and Inconsistent Print Speeds
Replies: 1
Views: 60

Re: Uneven and Inconsistent Print Speeds

Thanks for posting the images! It looks like this might just be the speed override feature taking effect. If you navigate to the Speeds tab and look at the top right you will see the feature I am referencing. This is there to solve a common problem in 3D printing. If a layer is not given time to coo...
by S3D-Alex
Mon Jul 29, 2019 10:52 am
Forum: Troubleshooting and Bug Reports
Topic: Qidi Tech MAX not supported?
Replies: 3
Views: 145

Re: Qidi Tech MAX not supported?

Can you please contact us at Support@simplify3d.com? We would be happy to send you a profile for this machine!
by S3D-Alex
Wed Jul 24, 2019 10:28 am
Forum: Troubleshooting and Bug Reports
Topic: Blender stl file inversed in Simplify3D
Replies: 2
Views: 464

Re: Blender stl file inversed in Simplify3D

Could you please post a Factory File or even just the STL you reference so we can take a closer look?

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