Search found 11 matches
- Mon Mar 20, 2023 12:30 pm
- Forum: Troubleshooting and Bug Reports
- Topic: v5.0.2 crashes
- Replies: 30
- Views: 5985
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Re: v5.0.2 crashes
You can follow these instructions to completely remove all files and settings used by the software: https://www.simplify3d.com/resources/faq/#quest-6350 Thanks Jason. I removed the listed registry values and reinstalled but that did not help, still issues with factory files crashing S3D v 5.0.1+ (i...
- Thu Mar 09, 2023 3:56 pm
- Forum: Troubleshooting and Bug Reports
- Topic: v5.0.2 crashes
- Replies: 30
- Views: 5985
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Re: v5.0.2 crashes
Is it possible that Sophos was causing the software to crash during open, which caused S3D to somehow corrupt the savedState file? Once that corrupt file existed, perhaps it caused S3D to crash every time in the future that it tried to open. Once you disabled Sophos the software would open correctl...
- Wed Mar 08, 2023 4:07 pm
- Forum: Troubleshooting and Bug Reports
- Topic: v5.0.2 crashes
- Replies: 30
- Views: 5985
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Re: v5.0.2 crashes
@Neman, nice find! I can confirm the same results on my machine. I've disabled "restore workspace on startup" and V5.0.2 is starting up, but when I import an stl, save the factory file, and then load the factory file that I just saved, it indeed freezes and crashes very similarly to the st...
- Tue Mar 07, 2023 7:15 pm
- Forum: Troubleshooting and Bug Reports
- Topic: v5.0.2 crashes
- Replies: 30
- Views: 5985
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Re: v5.0.2 crashes
Based on @eshane's note, I just did a fresh install of 5.0.2. The C:\Program Files\Simplify3D-5.0.2 folder had no savedState.factory file. (Neither does C:\Program Files\Simplify3D-5.0.0 .) Sophos is running as per usual. I saw the green bar and the Importing factory file: savedState.factory... mes...
- Tue Mar 07, 2023 12:06 pm
- Forum: Troubleshooting and Bug Reports
- Topic: v5.0.2 crashes
- Replies: 30
- Views: 5985
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Re: v5.0.2 crashes
every time before running the program. It works this way regardless of Sophos on/off/configuration. Any ideas? In v4 this could be disabled in the General Options -> Preferences dialog, it's called "Save and restore application state", maybe this is a workaround until somebody finds out w...
- Mon Mar 06, 2023 6:28 pm
- Forum: Troubleshooting and Bug Reports
- Topic: v5.0.2 crashes
- Replies: 30
- Views: 5985
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Re: v5.0.2 crashes
Updates: Good news! ...sort of, ha. Our IT department completely disabled Sophos and there was no change unfortunately. However, as we were trying various states and starting Simplify over and over, we noticed a message on the bottom left of the Simplify window "Importing factory file: savedSta...
- Fri Mar 03, 2023 1:30 pm
- Forum: Troubleshooting and Bug Reports
- Topic: v5.0.2 crashes
- Replies: 30
- Views: 5985
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Re: v5.0.2 crashes
Hi Jason, for sure! It's interesting because we are using Sophos as well. But IT is telling me that they've created exceptions and completely allowed full access for the entire 5.0.2 folder. They had me run the software while they monitored Sophos and they couldn't see any errors or flags being thro...
- Thu Mar 02, 2023 4:17 pm
- Forum: Troubleshooting and Bug Reports
- Topic: v5.0.2 crashes
- Replies: 30
- Views: 5985
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Re: v5.0.2 crashes
V4 works, V5.0.0 works, V5.0.1 and V5.0.2 both crash within seconds of opening on my work laptop.
Our IT department has V5.0.2 running on their machine successfully. We don't know why it's not working on my work laptop.
My home laptop runs all versions.
Our IT department has V5.0.2 running on their machine successfully. We don't know why it's not working on my work laptop.
My home laptop runs all versions.
- Thu Mar 02, 2023 4:14 pm
- Forum: Troubleshooting and Bug Reports
- Topic: v5.0.2 Crashes
- Replies: 1
- Views: 379
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Re: v5.0.2 Crashes
V4 works, V5.0.0 works, V5.0.1 and V5.0.2 both crash within seconds of opening on my work laptop.
Our IT department has V5.0.2 running on their machine successfully. We don't know why it's not working on my work laptop.
My home laptop runs all versions.
Our IT department has V5.0.2 running on their machine successfully. We don't know why it's not working on my work laptop.
My home laptop runs all versions.
- Tue Feb 21, 2023 12:23 pm
- Forum: Troubleshooting and Bug Reports
- Topic: [FIXED] V 5.0.1 Crashes
- Replies: 17
- Views: 3270
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Re: V 5.0.1 Crashes
Update to my previous post - I used the V5.0 installer downloaded previously from my home/personal license to at least get some version of V5 on my work machine... runs no problem. V5.0.1 is still crashing upon start.
