I purchased S3D back in 2017 when I started out in 3D printing, at the time this was a worthwhile purchase for me as I wanted to start off with the best software as I knew it would play a crucial part in the quality of my prints.
Since then I've been using S3D happily without looking into other programs, and I hadn't been checking the forums at all really, just guides online for improving print quality.
After reading this forum post just now I realise how much S3D have dropped the ball in terms of customer support. I still see them giving tips and guiding other users to the right places when they're in need of 3D printing help, but when it comes to being told about updates to their application there is absolutely nothing? I don't really understand this, how could it be a problem to keep your paying customers up to date?
If someone is looking to drop this much money on a program I'm sure most of them will look through the forums or at least do some research before picking it up, and surely at this point they'll see how bad the support is in regards to updates. I'm an optimist in everything in life and I believe they won't be dropping support for this software, and that they will release an update in time. But there's no reason to not give any feedback on suggested features or letting people know how specific features are being implemented, in my opinion communication like that can only sell your software.
The quality of prints that S3D puts out seems perfectly fine to me so I'll continue using it. The software works for me and I'll only move elsewhere once I'm forced to if that time ever comes, or a great innovation is made in FDM 3D printing software that makes S3D look ancient.