billyd wrote:Sorry for the off topic reply but isn't Quintessential Universal Building Devices out of business? I tried contacting them by email and phone and never get a response. I tried to register on their online store and can't I get an error. I've tried from work and home. Also if you click on the contact us tab at the top of their online store I get a 404.
Anyway, curious I started researching the company. They have an F rating on BBB's website. They apparently ripped a bunch of people off in a kickstarter campaign as well. Anyway that's what an internet search revealed. Apologies if this is untrue.
If anyone hear knows anything about them, please let me know. That silicone heater they sell is an important part for custom build beds that I sell. So I am currently looking for a replacement and it looks like my only option is China.
I bought a 3up from them. It took forever and they never responded to any communications until I threatened to do a chargeback on them. Finally I got a ship notification and it arrived. I had my college age son put it together with me. The documentation was mostly links but did say if anything was broken to open a ticket with them. Well the circuit boards looked like they had been run over with a truck and one of the long base pieces was broken. It was all lazer cut press board type stuff which is pretty fragile. So I opened a ticket and go zero reply. Went ahead and straightened all the pins very carefully. trickier then you might think since it is two boards stacked together. After much time and hassle we did get it all put together but could get nothing to work. I figured the motherboards were toast from the damage(pre shipping damage by the way because the box was not damaged). So I opened another ticket. Never heard anything for over a month despite commenting on my tickets and opening others. So finally I just said screw it and called my bank and did a chargeback. Even that did not get their attention. Later I went back and fiddled with it and tried numerous other software and finally got it to respond to mattercontrol software. The reset button was hosed and you had to lean the board a certain way so it wouldnt trigger. I printed a bunch of stuff despite the bed being a piece of kitchen floor tile that was NOT even remotely flat. Finally it died putting chinese or ascii type characters in the comm channel. I replaced it with a smoothie board but the quality just isnt their. Everything rattles and flexes.
I think they are just obsessed with making the money and customers needs be damned. They will keep on that way till they get sued. By now they probably folded that company and start a new one due to their bad reputation.