GlenJ
Posts: 1
Joined: Sat Nov 17, 2018 12:00 pm

4.1 Hangs During Install

Sat Nov 17, 2018 12:05 pm

I'm trying to update to 4.1 on a 64bit Win7 computer. It runs 4.0 no problem. During install/upgrade to 4.1 the install freezes at "creating desktop icon" and will not proceed. Any idea what might be causing this?

RCubed
Posts: 1
Joined: Sat Nov 02, 2019 7:51 pm

Re: 4.1 Hangs During Install

Sat Nov 02, 2019 7:53 pm

Me too, following. My first purchase and install of S3D and here I am, stuck...

S3D-Alex
Posts: 437
Joined: Thu Aug 30, 2018 1:23 pm

Re: 4.1 Hangs During Install

Mon Nov 04, 2019 8:54 am

Could you let me know what issue you are experiencing during the install? If you still have issues could you please contact us at Support@simplify3d.com?

LoocPac
Posts: 14
Joined: Wed Dec 19, 2018 10:44 pm

Re: 4.1 Hangs During Install

Wed Jan 27, 2021 12:59 pm

Is there any fix for this? I can not get it to install and it just freezes up on Creating Desktop Shortcut for Simplify 3D. I expect more for a program that I have to pay for.

User avatar
dkightley
Posts: 2315
Joined: Tue Mar 10, 2015 4:09 pm

Re: 4.1 Hangs During Install

Wed Jan 27, 2021 8:03 pm

Yes there is.

Do what the guys in support advise you to do. Which is what Support for the paid-for software is all about!

Because an installation doesn't complete, it doesn't necessarily mean there is a software issue that requires a coding change. There could be one of a thousand environmental situations on your computer that is causing the process to stall.
Doug Kightley
Volunteer at the National Tramway Museum http://www.tramway.co.uk
Railway modeller and webmaster at http://www.talkingtgauge.net

LoocPac
Posts: 14
Joined: Wed Dec 19, 2018 10:44 pm

Re: 4.1 Hangs During Install

Fri Jan 29, 2021 12:31 pm

I have completed all of the steps that have been given to me by customer support including deleting things from my registry, which by the way no one should need to do to install a program! I have not been able to use this program now for going on a year. Because of an update this program no longer works with NVIDIA video card users with 2 screens. So i waited for another update, uninstalled, deleted everything that was left behind, multiple times, and it still is hanging up on making this stupid shortcut on my desktop. So please has ANYONE found a work around or a solve for this issue? Because there is nothing else for me to delete or change without doing a full reinstall of windows!

Bluemalu
Posts: 3
Joined: Thu Jun 19, 2014 12:01 pm

Re: 4.1 Hangs During Install

Mon Feb 01, 2021 12:37 pm

Silly question, have you tried removing one monitor for the installation and then going back to two once it's installed?

LoocPac
Posts: 14
Joined: Wed Dec 19, 2018 10:44 pm

Re: 4.1 Hangs During Install

Mon Feb 08, 2021 10:15 am

i will unplug a monitor now, and then see what happens.... Just because maybe.

LoocPac
Posts: 14
Joined: Wed Dec 19, 2018 10:44 pm

Re: 4.1 Hangs During Install

Mon Feb 08, 2021 10:25 am

Ok, so the install is still hanging when it gets to the creating desktop shortcut, but they sent me a full install in a zip folder, that the program opened to the log in part then froze completely and stopped responding. Hopefully this information can help the DEVs to get some kind of resolution.

LoocPac
Posts: 14
Joined: Wed Dec 19, 2018 10:44 pm

Re: 4.1 Hangs During Install

Mon Feb 08, 2021 10:33 am

And now after deleting everything and restarting again, it is doing the same thing and not even opening. it is on the task manager but never actually shoes up.

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