I have completed all of the steps that have been given to me by customer support including deleting things from my registry, which by the way no one should need to do to install a program! I have not been able to use this program now for going on a year. Because of an update this program no longer works with NVIDIA video card users with 2 screens. So i waited for another update, uninstalled, deleted everything that was left behind, multiple times, and it still is hanging up on making this stupid shortcut on my desktop. So please has ANYONE found a work around or a solve for this issue? Because there is nothing else for me to delete or change without doing a full reinstall of windows!