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Update checks don't work

Posted: Thu Jun 26, 2014 10:09 am
by JD95
Someone told me 2.1.1 was available and that the software's update check doesn't work. I know it didn't work for me on version 2.0.1.

Re: Update checks don't work

Posted: Thu Jun 26, 2014 1:38 pm
by KeyboardWarrior
To download the new version go to this link, put in your product key and download the new version.

http://www.simplify3d.com/downloads/

Re: Update checks don't work

Posted: Thu Dec 25, 2014 11:39 am
by samsfisher
When i try to download the latest by going to the page above, it keeps giving me 2.0.1 download. I remember when i purchased it the sw version was 2.0.1

How do i get the latest one??

Sam

Re: Update checks don't work

Posted: Thu Dec 25, 2014 11:44 am
by habloIngles
im getting 2.2.0

Re: Update checks don't work

Posted: Thu Dec 25, 2014 12:36 pm
by samsfisher
when did you buy the software? i bought it a year ago. Does it have lifetime support?

Re: Update checks don't work

Posted: Thu Dec 25, 2014 12:56 pm
by jimc
Sam you should be getting the new version. It doesnt matter when you bought it

Re: Update checks don't work

Posted: Thu Dec 25, 2014 2:02 pm
by samsfisher
I thought so too...but unfortunately i keep getting 2.0.1 version.


Attached is the screenshot

Re: Update checks don't work

Posted: Mon Dec 29, 2014 4:40 pm
by samsfisher
What is the best way to contact support? please help. I emailed them through the website but to no avail.

Re: Update checks don't work

Posted: Mon Dec 29, 2014 11:34 pm
by bryan
Try flushing your browser's cache, reloading, or trying a different browser or computer.

Re: Update checks don't work

Posted: Tue Dec 30, 2014 12:12 am
by samsfisher
Tried all that but to no avail :(

guess I need to wait for the support team to return from vacation