Wolverine3D
Posts: 5
Joined: Wed Jan 09, 2019 11:15 am

Connecting

Thu Jan 10, 2019 5:16 am

At this point we can only trnasfer files to a card and load them into our printers. We have 2 SINDOH 3DWOX 1's. There doesnt seem to be any way to connect them thru a hard network. Wireless didnt work either.

When we try and connect them thru USB all we can connect to is a "COM32" port which doesnt exist.

We love the software but if we can print from it directly tro a printer its not going to work out.

Any ideas?

Thank you

S3D-Jake
Posts: 445
Joined: Wed Jun 20, 2018 11:45 am

Re: Connecting

Thu Jan 10, 2019 5:22 pm

We don't support wifi or lan connections to this machine. As for troubleshooting USB connection issues, see below.

Are you using Windows?
If so, have you tried any of the tips given on our website? https://www.simplify3d.com/support/faq/#faq-4630
Are there any other USB devices plugged in?
Can you post the output of entering "listdevices" in the machine control panel's communication log?
"A bird does not sing because it has an answer. It sings because it has a song."

Wolverine3D
Posts: 5
Joined: Wed Jan 09, 2019 11:15 am

Re: Connecting

Fri Jan 11, 2019 5:44 am

We removed everything on all the USB ports. When we try to connect thru S3D it only gives us an option of COM32 which doesn't exist. Now it works fine on the USB with SINDOHS software package but we prefer S3D.

S3D-Jake
Posts: 445
Joined: Wed Jun 20, 2018 11:45 am

Re: Connecting

Fri Jan 11, 2019 10:19 am

Thanks for confirming that the USB works in Sindoh's software. I'll have our support team investigate this further with the printer in our office.
"A bird does not sing because it has an answer. It sings because it has a song."

Wolverine3D
Posts: 5
Joined: Wed Jan 09, 2019 11:15 am

Re: Connecting

Sat Jan 12, 2019 7:03 am

Ok...................

We bought this software package because it said it was compatible with our SINDOH. So Im guessing that means someone on your end got it to work with S3D and a SINDOH printer. We just want to know how. There is a small (2 week) window to get our money back on this. If we can only print via SD cards its not much use to us.

Thank you

jayatsimplify3d
Posts: 1
Joined: Thu Jan 24, 2019 6:47 pm

Re: Connecting

Thu Jan 24, 2019 8:48 pm

Same issue here. 3DWOX 1. Works fine with USB and the sindoh s/w. I am on Window10. There is no information at all in the port drop down box.

Since you have no port to select, they log box has this:

Attempting connection at ...
Error opening selected port.
Attempting connection at ...
Error opening selected port.
Attempting connection at ...
Error opening selected port.
Attempting connection at ...
Error opening selected port.
Attempting connection at ...
Error opening selected port.
Attempting connection at ...
Error opening selected port.

MarioG
Posts: 1
Joined: Tue Feb 12, 2019 8:12 pm

Sindoh 3dwox 1 and Simplify3d not compatible..!!??

Tue Feb 12, 2019 8:25 pm

I bought a few days ago the Simplify 3d as slicer for the Sindoh 3dwox 1 because in the website of Simplify3d says it was compatible with my 3d printer, so far I can not print any g-code file generate from Simplify3d...in my printer...Im reading a lot of comments saying the same...Any ideas?....I can still cancel my purchase because Im less than 3 weeks using it... Thank you...

Wolverine3D
Posts: 5
Joined: Wed Jan 09, 2019 11:15 am

Re: Connecting

Thu Feb 14, 2019 7:44 am

We have tried everything within reason to get this to work with SINDOH printers. At this point unless they correct their software it will never work with SINDOH. They should at least update there site and remove it from the compatible list.

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