The program comes straight up and then closes down

[prefalch-123]

I have suddenly got the problem that simplyfi3d shuts down by itself immediately it starts up. The program comes straight up and then closes down.
May it have something to do with having a new printer, Creality CR10S PRO

[S3D-Alex]

Please try deleting the savedState.factory file located in the directory specified in the following FAQ entry:

https://www.simplify3d.com/support/faq/#faq-4628

Please let me know if this allows you to use the software again.

[prefalch-123]

No, unfortunately, don't shut down immediately. Also tried to restart the computer, but it didn't change anything

[S3D-Alex]

Could you please contact us at support@simplify3d.com so that we can get some information from you and investigate this specific case further?