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Cannot remove internal supports when you have open the cross section view.

Posted: Wed Apr 17, 2019 5:44 am
by georgei
I have a piece that has holes for bolts.
The automatic support generation put supports there.
So I go to cross section view to see the internal supports (which I can) but when I click "Remove existing supports" and click on the supports nothing happens.
Have in mind that I can remove supports without the Cross Section View open.

Does anyone else has the same problem?
The version is the latest 4.1.2

Re: Cannot remove internal supports when you have open the cross section view.

Posted: Wed Apr 17, 2019 6:06 am
by georgei
I have test it in different pieces and I can add to the above that this is valid for supports that they are inside the piece.
You can remove the supports that they are from the floor to the piece but not supports that they are from the piece to the piece (like in a hole.

Re: Cannot remove internal supports when you have open the cross section view.

Posted: Wed Apr 17, 2019 2:55 pm
by horst.w
The same,
but I never had used it in this way ;-)

Bug or not, it is not logical.

horst.w
GER

Re: Cannot remove internal supports when you have open the cross section view.

Posted: Wed Apr 17, 2019 4:35 pm
by dkightley
This appears to be somewhat intermittent....testing on v4.1.2

Use attached factory file and split the view on the X axis. Add Auto supports....and then try to remove individual support columns that do not start from the bed...by trying the deletion from varying rotational angles.....

Some angles - unable to delete anything. Some angles - support will delete every other try! Some angles - deletion every time.

Interrupt the deletion sequence....and you may or may not get a different functionality! VERY strange!

Re: Cannot remove internal supports when you have open the cross section view.

Posted: Wed Apr 17, 2019 6:04 pm
by C_Birch81
Same problem here, whats a real pain because it's something i have to use a lot to remove supports inside wire channels.

Re: Cannot remove internal supports when you have open the cross section view.

Posted: Thu Apr 18, 2019 10:28 am
by S3D-Alex
Thank you to everyone who has contributed so far. We were able to test and verify this in our office. I have documented this issue and made the development team aware of it. Thanks again to everybody for being so diligent and fast with these reports!

Re: Cannot remove internal supports when you have open the cross section view.

Posted: Fri Apr 19, 2019 9:12 am
by C_Birch81
Any way we could download a past version? this bug is stopping me from being able to paid work in a timely matter because adding to add support by hand one by one to just where i want/need support is a pain now.

Re: Cannot remove internal supports when you have open the cross section view.

Posted: Sat Aug 31, 2019 2:44 am
by C_Birch81
S3D-Alex wrote:
Thu Apr 18, 2019 10:28 am
Thank you to everyone who has contributed so far. We were able to test and verify this in our office. I have documented this issue and made the development team aware of it. Thanks again to everybody for being so diligent and fast with these reports!
Any news on this being fixed yet? this bug is a show stopper for me and means im unable to use the slicer for the past 4 months because i need to be able to stop it from printing supports inside places on many the files i print.

Re: Cannot remove internal supports when you have open the cross section view.

Posted: Wed Sep 04, 2019 9:46 am
by S3D-Alex
Can you please log into your account at Simplify3d.com, download the installer again and install that version to ensure you have the most up to date version?

Re: Cannot remove internal supports when you have open the cross section view.

Posted: Wed Sep 04, 2019 10:02 am
by wirlybird
I just found this also in 4.12.
If the cross section is open then you cannot delete supports. If you close it then you can.