Posts: 2
Joined: Thu Nov 29, 2018 1:20 pm

UI Glitch on new laptop

Tue Jul 16, 2019 5:12 am

I have recently purchased a new laptop and have tried installing simplify3D, unfortunately I am getting a weird UI glitch and Simpify3D is not usable. Has anyone had a similar issue before ?

Here is a picture of what it looks like on my new laptop.
The laptop I am using is an Acer Nitro an515-42, with the following specs:

- Processor - AMD Ryzen 7 2700U
- GPU - Radeon RX 560X 4GB
- RAM - 16GB

I have tried various version but nothing seems to be fixing it, any help is appreciated.


Posts: 373
Joined: Thu Aug 30, 2018 1:23 pm

Re: UI Glitch on new laptop

Tue Jul 16, 2019 11:47 am

Thank you for posting! Could you please contact us at support@simplify3d.com so we can dig into this issue a little further? We may need some more hardware info from you and I do not want to ask you to post any of that on a public forum.

Posts: 1238
Joined: Sun Jul 17, 2016 1:32 pm

Re: UI Glitch on new laptop

Tue Jul 16, 2019 12:10 pm

It looks like the refresh rate is too high. Have you made any changes to the display driver or other video card/display settings?

Try booting the machine into "safe mode" and see if the problem persists.

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