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UI Glitch on new laptop

Posted: Tue Jul 16, 2019 5:12 am
by rikesh942010
I have recently purchased a new laptop and have tried installing simplify3D, unfortunately I am getting a weird UI glitch and Simpify3D is not usable. Has anyone had a similar issue before ?

Here is a picture of what it looks like on my new laptop.
Capture.JPG
The laptop I am using is an Acer Nitro an515-42, with the following specs:

- Processor - AMD Ryzen 7 2700U
- GPU - Radeon RX 560X 4GB
- RAM - 16GB

I have tried various version but nothing seems to be fixing it, any help is appreciated.

Thanks

Re: UI Glitch on new laptop

Posted: Tue Jul 16, 2019 11:47 am
by S3D-Alex
Thank you for posting! Could you please contact us at support@simplify3d.com so we can dig into this issue a little further? We may need some more hardware info from you and I do not want to ask you to post any of that on a public forum.

Re: UI Glitch on new laptop

Posted: Tue Jul 16, 2019 12:10 pm
by wirlybird
It looks like the refresh rate is too high. Have you made any changes to the display driver or other video card/display settings?

Try booting the machine into "safe mode" and see if the problem persists.