Page 1 of 1

Crash on prepare to ptint

Posted: Sun Jan 05, 2020 4:05 pm
by HillJonathan87
Running windows 10 64-bit. Simplify 3d 4.1.2

Any time I hit prepare to print the application locks up and I have to force quit. I've attached some logs but it doesn't seem to show much information. Software is currently totally useless.

Re: Crash on prepare to ptint

Posted: Sun Jan 05, 2020 6:06 pm
by horst.w
Try out this tip:

********
Re: Simplify Immediately Crashes when Opened
Report this postQuote
Mon May 13, 2019 3:59 pm

Can you please try opening Windows Explorer and navigating to the following directory:

C:/Users/%USERNAME%/AppData/Local/Simplify3D/S3D-Software

You may need to enable hidden folders to access this directory. Once there, please try deleting the savedState.factory file, then opening Simplify3D again. Please let me know if this works for you.
BigOttosan
Posts: 2
Joined: Sun May 12, 2019 6:02 pm
Contact: Send private message
Re: Simplify Immediately Crashes when Opened
Report this postQuote
Mon May 13, 2019 6:23 pm

Thank you so much! It worked!

*****

I'm sorry, but I don't know if this is also available for WIN 10
otherwise contact the S3D-support.


horst.w
GER

... it works for me ... Win 10.
H.

Re: Crash on prepare to ptint

Posted: Sun Jan 05, 2020 6:32 pm
by HillJonathan87
Unfortunate no dice. It's a fresh install on this machine so there are no saved states.
horst.w wrote:
Sun Jan 05, 2020 6:06 pm
Try out this tip:

********
Re: Simplify Immediately Crashes when Opened
Report this postQuote
Mon May 13, 2019 3:59 pm

Can you please try opening Windows Explorer and navigating to the following directory:

C:/Users/%USERNAME%/AppData/Local/Simplify3D/S3D-Software

You may need to enable hidden folders to access this directory. Once there, please try deleting the savedState.factory file, then opening Simplify3D again. Please let me know if this works for you.
BigOttosan
Posts: 2
Joined: Sun May 12, 2019 6:02 pm
Contact: Send private message
Re: Simplify Immediately Crashes when Opened
Report this postQuote
Mon May 13, 2019 6:23 pm

Thank you so much! It worked!

*****

I'm sorry, but I don't know if this is also available for WIN 10
otherwise contact the S3D-support.


horst.w
GER

... it works for me ... Win 10.
H.

Re: Crash on prepare to ptint

Posted: Mon Jan 06, 2020 10:22 am
by S3D-Alex
It is difficult to know for sure but I would guess this may be related to Graphics. Could you contact us at Support@Simplify3D.com so we can look into this further and provide some next steps?