peanut
Posts: 7
Joined: Fri Jan 03, 2020 4:46 pm

Simplify not starting after Windows 10 update

Fri Jun 05, 2020 12:53 pm

Simplify is not starting anymore after I installed the latest Windows 10 update.

Are there any updates to simplify planned to address this issue?

User avatar
dkightley
Posts: 2335
Joined: Tue Mar 10, 2015 4:09 pm

Re: Simplify not starting after Windows 10 update

Fri Jun 05, 2020 4:20 pm

Try rolling back any graphics driver update. Most Windows update issues tend to be non-compatible graphics drivers.
Doug Kightley
Volunteer at the National Tramway Museum http://www.tramway.co.uk
Railway modeller and webmaster at http://www.talkingtgauge.net

peanut
Posts: 7
Joined: Fri Jan 03, 2020 4:46 pm

Re: Simplify not starting after Windows 10 update

Mon Jun 08, 2020 4:48 am

I did rollback the driver, I also reinstalled simplify and I installed the current Nvidia driver from their website. Still just a "white screen" in Simplify. Everything else (Games, Fusion360, OpenSCAD, Cura, Slic3r, etc) work fine.

S3D-Alex
Posts: 441
Joined: Thu Aug 30, 2018 1:23 pm

Re: Simplify not starting after Windows 10 update

Tue Jun 09, 2020 9:47 am

This is probably related to your graphics setup. Could you contact us at support@simplify3d.com? We will need some more info about your setup and I do not want to ask you to share that on a public forum.

Dero
Posts: 4
Joined: Fri May 05, 2017 10:23 am

Re: Simplify not starting after Windows 10 update

Tue Jun 09, 2020 11:24 am

Similar issue, Win10 did what looks like an Office update yesterday, reboot and S3D gives blue busy pointer, then nothing. Reboot, same. Uninstalled S3D and installed, same. Never get any window up.
Faulting application name: Simplify3D.exe, version: 4.1.2.0, time stamp: 0x5cd2bda2
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x28c4
Faulting application start time: 0x01d63e7073b2f3b5
Faulting application path: C:\Program Files\Simplify3D-4.1.2\Simplify3D.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5df0bb61-002d-4406-bfae-6a2d45eaef42

S3D-Alex
Posts: 441
Joined: Thu Aug 30, 2018 1:23 pm

Re: Simplify not starting after Windows 10 update

Tue Jun 09, 2020 12:02 pm

Dero wrote:
Tue Jun 09, 2020 11:24 am
Similar issue, Win10 did what looks like an Office update yesterday, reboot and S3D gives blue busy pointer, then nothing. Reboot, same. Uninstalled S3D and installed, same. Never get any window up.
Faulting application name: Simplify3D.exe, version: 4.1.2.0, time stamp: 0x5cd2bda2
Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52
Exception code: 0xc0000374
Fault offset: 0x00000000000f9229
Faulting process id: 0x28c4
Faulting application start time: 0x01d63e7073b2f3b5
Faulting application path: C:\Program Files\Simplify3D-4.1.2\Simplify3D.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5df0bb61-002d-4406-bfae-6a2d45eaef42
This is actually not related to the above issue. The listed faulting module in the report is ntdll.dll. We have had several customers with this issue, and they have all had one of two Dell programs installed, either Dell Backup and Recovery or Dell Support Assist. If you have either of these programs, could you please uninstall them and let me know if it solves your issue?

Dero
Posts: 4
Joined: Fri May 05, 2017 10:23 am

Re: Simplify not starting after Windows 10 update

Tue Jun 09, 2020 12:17 pm

Hi
My computer is HP, no Dell software.
If I launch S3D as Admin, error bit different:
Faulting application name: Simplify3D.exe, version: 4.1.2.0, time stamp: 0x5cd2bda2
Faulting module name: Qt5Core.dll, version: 5.6.3.0, time stamp: 0x59f65d58
Exception code: 0xc0000005
Fault offset: 0x00000000001172ba
Faulting process id: 0x23bc
Faulting application start time: 0x01d63e7687a78dea
Faulting application path: C:\Program Files\Simplify3D-4.1.2\Simplify3D.exe
Faulting module path: C:\Program Files\Simplify3D-4.1.2\Qt5Core.dll

DeadNewbie
Posts: 2
Joined: Wed Jun 17, 2020 7:39 pm

Re: Simplify not starting after Windows 10 update

Wed Jun 17, 2020 11:29 pm

anyone got fix for this?


getting the same issue

Log Name: Application
Source: Application Error
Date: 18/06/2020 00:23:40
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WIxxxxxxxxxxco.uk
Description:
Faulting application name: Simplify3D.exe, version: 4.1.2.0, time stamp: 0x5cd2bda2
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000374
Fault offset: 0x00000000000f9269
Faulting process id: 0x2ec4
Faulting application start time: 0x01d644fe54b73010
Faulting application path: C:\Program Files\Simplify3D-4.1.2\Simplify3D.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: c1c742d7-9646-43fa-b8f8-894962297d53
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-06-17T23:23:40.918811600Z" />
<EventRecordID>26613</EventRecordID>
<Channel>Application</Channel>
<Computer>Wxxxxxxxxxxxxo.uk</Computer>
<Security />
</System>
<EventData>
<Data>Simplify3D.exe</Data>
<Data>4.1.2.0</Data>
<Data>5cd2bda2</Data>
<Data>ntdll.dll</Data>
<Data>10.0.18362.418</Data>
<Data>99ca0526</Data>
<Data>c0000374</Data>
<Data>00000000000f9269</Data>
<Data>2ec4</Data>
<Data>01d644fe54b73010</Data>
<Data>C:\Program Files\Simplify3D-4.1.2\Simplify3D.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>c1c742d7-9646-43fa-b8f8-894962297d53</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

DeadNewbie
Posts: 2
Joined: Wed Jun 17, 2020 7:39 pm

Re: Simplify not starting after Windows 10 update

Fri Jun 19, 2020 3:03 am

try deleteing savedState.factory

its in C:/Users/%USERNAME%/AppData/Local/Simplify3D/S3D-Software

parallyze
Posts: 233
Joined: Fri Jun 05, 2015 4:18 am

Re: Simplify not starting after Windows 10 update

Fri Jun 19, 2020 1:43 pm

I can reproduce this error.

General options -> Visualization -> Render Settings -> Acceleration Mode

I have this on "Automatic", no problems at all. If I set this one to "Compatibility Mode" I only get a blank window after restarting S3D.

It does work on all settings (on my machine) except "Compatibility Mode".

As far as I can tell this setting is saved in the registry:

HKCU\Software\Simplify3D\S3D-Software\MainOptions

"accelerationMode" REG_DWORD

Settings seem to be:

0 - Automatic
1 - Native
2 - Compatiblity Mode
3 - Disable

I did not dig further into this but guess a graphics driver update might help here.... (running a rather old nvidia 430.86/win10 pro x64 1909 here)

Return to “Troubleshooting and Bug Reports”