I try to go through the assistant to set up my printers and it comes up unable to retrieve profiles from the server. Now before you say check firewall and router, don't I have checked them. I have tried different locations. it doesn't work. I had this problem several months ago but it disappeared, now it is back. I have 2 new printers. I want to be able to use the same program on both printers, after i get a profile.