Posts: 2
Joined: Mon Feb 10, 2020 10:01 pm

Factory File don't open, Folder created instead

Mon Feb 15, 2021 6:17 pm

When I open a Factory File, instead of the models/processes loading, nothing happens.

When going to do so again, I've noticed a folder has been created in that previous files location with the same name as the Factory File, when clicking into that it has a 2 sub folders called Models and Processes.

I can import files fine, I need to open Factory Files however. All my files were working fine yesterday & to my knowledge nothing happened between now and then (no computer restarts or updates).

TIA for any help (I have had a search & deleted the AppData Saved State file just in case that worked however it did not).

EDIT/UPDATES: Clean Install did not work.

Posts: 912
Joined: Wed Jun 20, 2018 12:45 pm

Re: Factory File don't open, Folder created instead

Thu Feb 18, 2021 12:51 pm

Please contact support. Our team will likely need much more information about your setup in order to troubleshoot.
"A bird does not sing because it has an answer. It sings because it has a song."

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