briwil
Posts: 2
Joined: Mon Mar 15, 2021 4:19 pm

M1 Mac issue?

Mon Mar 15, 2021 4:27 pm

I hadn't used Simplify in a few months, since I upgrade to a new M1 Mac, but using it today for the first time, I'm having an issue of my model not showing up when I click "Prepare to Print"- the raft will show, but not the model, and the estimated print time will reflect this.
It works the first time I register the app, but if I try to print a second time, no model shows up, I have to reset all settings to get it back to working.
Is this a M1 issue or just a 4.1.2 version issue?

S3D-Jake
Posts: 927
Joined: Wed Jun 20, 2018 12:45 pm

Re: M1 Mac issue?

Mon Mar 15, 2021 5:03 pm

I've not heard of this specific issue being reported. Have you reached out to customer support yet to establish an official thread of communication with our team of engineers?

https://www.simplify3d.com/contact
"A bird does not sing because it has an answer. It sings because it has a song."

briwil
Posts: 2
Joined: Mon Mar 15, 2021 4:19 pm

Re: M1 Mac issue?

Mon Mar 15, 2021 6:37 pm

S3D-Jake wrote:
Mon Mar 15, 2021 5:03 pm
I've not heard of this specific issue being reported. Have you reached out to customer support yet to establish an official thread of communication with our team of engineers?

https://www.simplify3d.com/contact
Ok, just reached out to them, thanks.

Return to “Troubleshooting and Bug Reports”