User avatar
scobo
Posts: 31
Joined: Wed Jun 03, 2015 3:05 am

Unable to login to S3D account

Tue Jun 23, 2015 6:41 am

Anyone else having trouble trying to login to their account ?
Been trying to login to download the new update but it says it can't find my email address yet it's the same one I registered and download the installation files with ??
I've emailed support but no resposne yet.
Davinci 1.0 with repetier 0.92 firmware & E3D hotend
Slicers - Simplify3d, Cura
Filament - ABS, PLA, TPU, Timberfill, Colorfabb Woodfill, Bronzefill, Glowfill and XT,
3D modelling - 123D Design, Mesh Mixer and Afinia ES360 3D scanner

User avatar
jimc
Posts: 1124
Joined: Wed Aug 28, 2013 11:02 pm
Location: mullica, nj
Contact: Website

Re: Unable to login to S3D account

Tue Jun 23, 2015 7:18 am

It uses your user name not your email.....unless yourbuser name is you email

User avatar
scobo
Posts: 31
Joined: Wed Jun 03, 2015 3:05 am

Re: Unable to login to S3D account

Tue Jun 23, 2015 7:38 am

It wouldn't take that either so I hit the forgot username button and entered my email to send a reset link but it didn't recognise my email address ???
Davinci 1.0 with repetier 0.92 firmware & E3D hotend
Slicers - Simplify3d, Cura
Filament - ABS, PLA, TPU, Timberfill, Colorfabb Woodfill, Bronzefill, Glowfill and XT,
3D modelling - 123D Design, Mesh Mixer and Afinia ES360 3D scanner

User avatar
jimc
Posts: 1124
Joined: Wed Aug 28, 2013 11:02 pm
Location: mullica, nj
Contact: Website

Re: Unable to login to S3D account

Tue Jun 23, 2015 8:04 am

try making a new account again. if your email address is in the system you will get an error saying someone already has taken that email.

User avatar
scobo
Posts: 31
Joined: Wed Jun 03, 2015 3:05 am

Re: Unable to login to S3D account

Tue Jun 23, 2015 8:39 am

Just noticed there's an upgrade account button which asks for your product key.
I'll try that when I get home tonight. Perhaps I need to upgrade my account before I can access any updates ??
Davinci 1.0 with repetier 0.92 firmware & E3D hotend
Slicers - Simplify3d, Cura
Filament - ABS, PLA, TPU, Timberfill, Colorfabb Woodfill, Bronzefill, Glowfill and XT,
3D modelling - 123D Design, Mesh Mixer and Afinia ES360 3D scanner

User avatar
scobo
Posts: 31
Joined: Wed Jun 03, 2015 3:05 am

Re: Unable to login to S3D account

Tue Jun 23, 2015 9:31 am

scobo wrote:Just noticed there's an upgrade account button which asks for your product key.
I'll try that when I get home tonight. Perhaps I need to upgrade my account before I can access any updates ??
Just recieved a reply from support recommending I do just that !
Davinci 1.0 with repetier 0.92 firmware & E3D hotend
Slicers - Simplify3d, Cura
Filament - ABS, PLA, TPU, Timberfill, Colorfabb Woodfill, Bronzefill, Glowfill and XT,
3D modelling - 123D Design, Mesh Mixer and Afinia ES360 3D scanner

User avatar
scobo
Posts: 31
Joined: Wed Jun 03, 2015 3:05 am

Re: Unable to login to S3D account

Tue Jun 23, 2015 11:15 am

That did the trick ! :)
Downloading v3.0 just now.
Davinci 1.0 with repetier 0.92 firmware & E3D hotend
Slicers - Simplify3d, Cura
Filament - ABS, PLA, TPU, Timberfill, Colorfabb Woodfill, Bronzefill, Glowfill and XT,
3D modelling - 123D Design, Mesh Mixer and Afinia ES360 3D scanner

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