Well, you're the only one that I've heard of (and I have several friends using that same printer). My guess would be that you are either using the wrong profile of you're trying to print the wrong types of files.
The da vinci machines need .3w files, not .gcode or .x3g or anything like that. So go to Help > Configuration Assistant, and select the profile for the 1.0 Pro. Then don't change anything with your process settings. If you import a model, click Prepare to Print, and then print that file over USB, it should work.