Rewire
Posts: 11
Joined: Fri Dec 02, 2016 5:51 pm

Customize Support Structures not opening.

Fri May 26, 2017 1:18 pm

Seem to have an issue getting the customize support structure window to show up.

Nothing happens when hitting Ctrl+U or when selecting from the toolbar.

Not sure what the issue could be.

Does not appear in Preview Mode or in Pre-Build mode.

brian442
Posts: 1243
Joined: Mon Nov 28, 2016 5:35 am

Re: Customize Support Structures not opening.

Sun May 28, 2017 8:46 am

Maybe it's opening on a different monitor. You could try going to help > reset all settings, then open the window after the app reopens. Then it would probably be on the default monitor.

droussel
Posts: 1
Joined: Wed Jun 07, 2017 9:10 pm

Re: Customize Support Structures not opening.

Wed Jun 07, 2017 9:21 pm

It doesn't work for me either. I do not have a second monitor and I also tried to reset all settings.

I am running macOS 10.12.5

I can't say what version of S3D it is exactly as the "Installed Version: " reports nothing in the about screen.

brian442
Posts: 1243
Joined: Mon Nov 28, 2016 5:35 am

Re: Customize Support Structures not opening.

Thu Jun 08, 2017 6:12 am

Hmm.. can you post a screenshot of your Simplify3D > About Simplify3D window?

masta
Posts: 3
Joined: Sun Jun 11, 2017 5:12 am

Re: Customize Support Structures not opening.

Sun Jun 11, 2017 5:36 am

Same here!

Mine is "Installed Version 3.1.1" windows which seems to be the latest.

Any progress on this issue ?

brian442
Posts: 1243
Joined: Mon Nov 28, 2016 5:35 am

Re: Customize Support Structures not opening.

Sun Jun 11, 2017 6:21 am

brian442 wrote:Maybe it's opening on a different monitor. You could try going to help > reset all settings, then open the window after the app reopens. Then it would probably be on the default monitor.
Did you already do this?

masta
Posts: 3
Joined: Sun Jun 11, 2017 5:12 am

Re: Customize Support Structures not opening.

Tue Jun 13, 2017 1:45 pm

Hi,

I did reset all settings and lost all the previous settings. but the issue remains.

BTW, i did the following things.
1. Closed all other apps and checked every display has no dialog window of "Customize Support Structure".
2. I've also checked icon on the task bar and verified that no other window was generated by Simplify3d.
3. I disconnected all displays except for one.


I'm using windows10 Pro upgraded from windows8.

masta
Posts: 3
Joined: Sun Jun 11, 2017 5:12 am

Re: Customize Support Structures not opening.

Fri Jun 23, 2017 8:16 am

Finally, I found the way to open "Support Generation" window.

I first thought that supports only appears on "preview mode" screen, but it was not.
(I somehow believed that support material only appears in "preview mode".)
When in "edit mode" and not "preview mode", the icon on toolbar launches the "Support Generation" window.

I would suggest developers that it is better to have the lauch icon on toolbar to be disabled when it is not design to work in that mode.

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