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Customize Support Structures not opening.

Posted: Fri May 26, 2017 1:18 pm
by Rewire
Seem to have an issue getting the customize support structure window to show up.

Nothing happens when hitting Ctrl+U or when selecting from the toolbar.

Not sure what the issue could be.

Does not appear in Preview Mode or in Pre-Build mode.

Re: Customize Support Structures not opening.

Posted: Sun May 28, 2017 8:46 am
by brian442
Maybe it's opening on a different monitor. You could try going to help > reset all settings, then open the window after the app reopens. Then it would probably be on the default monitor.

Re: Customize Support Structures not opening.

Posted: Wed Jun 07, 2017 9:21 pm
by droussel
It doesn't work for me either. I do not have a second monitor and I also tried to reset all settings.

I am running macOS 10.12.5

I can't say what version of S3D it is exactly as the "Installed Version: " reports nothing in the about screen.

Re: Customize Support Structures not opening.

Posted: Thu Jun 08, 2017 6:12 am
by brian442
Hmm.. can you post a screenshot of your Simplify3D > About Simplify3D window?

Re: Customize Support Structures not opening.

Posted: Sun Jun 11, 2017 5:36 am
by masta
Same here!

Mine is "Installed Version 3.1.1" windows which seems to be the latest.

Any progress on this issue ?

Re: Customize Support Structures not opening.

Posted: Sun Jun 11, 2017 6:21 am
by brian442
brian442 wrote:Maybe it's opening on a different monitor. You could try going to help > reset all settings, then open the window after the app reopens. Then it would probably be on the default monitor.
Did you already do this?

Re: Customize Support Structures not opening.

Posted: Tue Jun 13, 2017 1:45 pm
by masta
Hi,

I did reset all settings and lost all the previous settings. but the issue remains.

BTW, i did the following things.
1. Closed all other apps and checked every display has no dialog window of "Customize Support Structure".
2. I've also checked icon on the task bar and verified that no other window was generated by Simplify3d.
3. I disconnected all displays except for one.


I'm using windows10 Pro upgraded from windows8.

Re: Customize Support Structures not opening.

Posted: Fri Jun 23, 2017 8:16 am
by masta
Finally, I found the way to open "Support Generation" window.

I first thought that supports only appears on "preview mode" screen, but it was not.
(I somehow believed that support material only appears in "preview mode".)
When in "edit mode" and not "preview mode", the icon on toolbar launches the "Support Generation" window.

I would suggest developers that it is better to have the lauch icon on toolbar to be disabled when it is not design to work in that mode.