chinman
Posts: 8
Joined: Fri Jun 20, 2014 8:19 pm

Configuration Assistant Crashes

Everytime I try to use the config assistant, simplify 3d crashes and stops working. I'm on the latest version.
chinman
Posts: 8
Joined: Fri Jun 20, 2014 8:19 pm

Re: Configuration Assistant Crashes

I can still change profiles in the process settings however.
chinman
Posts: 8
Joined: Fri Jun 20, 2014 8:19 pm

Re: Configuration Assistant Crashes

This happens every single time i run the configuration assistant, regardless of printer selected. Please help.
JoeJ
Posts: 1435
Joined: Sun Feb 16, 2014 10:52 am

Re: Configuration Assistant Crashes

Works fine for me. Why don't you post the crash log?
chinman
Posts: 8
Joined: Fri Jun 20, 2014 8:19 pm

Re: Configuration Assistant Crashes

I didn't realize it generates a log file; I guess I'll need to dig for it.
chinman
Posts: 8
Joined: Fri Jun 20, 2014 8:19 pm

Re: Configuration Assistant Crashes

Can you tell me where that log file should be? I can't find one and this is getting really annoying.
JoeJ
Posts: 1435
Joined: Sun Feb 16, 2014 10:52 am

Re: Configuration Assistant Crashes

You use the same process that you would use for any other application. If you're on a Mac, you just click "Details" when the crash report window pops up. If you're on Windows, here's the first link from google explaining it: http://www.cyberlink.com/support/faq-co ... o?id=10449

Return to “Troubleshooting and Bug Reports”