Cannot Disable Machine\License in Account

[noirwhal]

I am having trouble, for some time, with my devices and the Simplify3D licenses.

In the account area I am not able to reset the software, and when I attempt to start it on either of the only two machines it has ever been run on, it fails. If I try to run my software, it demands a login, then wont let me login to actually reset it?

What is the deal? I also emailed support about this several months ago and got no response?

This is exactly why other companies do not have this sort of license scheme.

If you want to do a real license server like FlexLM, just do it- this half-baked license management is disruptive to using the $150 software we have all splurged on!

You allow two installations, or not? Why make it impossible to change what system the software is on?

You have specifically disabled this ability in my account - WHY?

This is like the third time I have reached out. I will email support again if this fails.

[noirwhal]

I just want to add:

Disabling the ability to reset the install in our account - why is this considered 'a last resort' ? WE OWN THE LICENSE. WE PAID FOR IT. LET US MOVE IT AROUND AT WILL.

Why is this ability so risky? Please explain and justify this scheme if possible.

[CompoundCarl]

You CAN move it at will. Just uninstall the software and then select YES when it asks you if you want to remove your license from that computer. Then you can easily install on a new computer. I have done this many times. It says very clearly in the online devices page that the reset method you are talking about is only for extreme circumstances like a hard drive failure. It stated right there in bold.

Anyways, just email support about it. I have asked them plenty of questions in the past and I always get a response back within a day or so. You can contact them here: https://www.simplify3d.com/contact-us/

[S3D-Jason]

noirwhal - please contact the Simplify3D support team and they can assist you
https://www.simplify3d.com/contact-us/