Cancelled purchase - charge still pending

[RomeFallsAgain]

I purchased S3D two days ago when I got my first 3D printer.
The next day, I had to return the printer.
Because it would use up all my "Trial" period during the time I'm waiting for a replacement, I cancelled my trial of the software.

I really like the software and plan to purchase it again when I have a printer again nest week.

In my bank account, the charge is still PENDING.

Do I need to do anything else other than cancel my trial inside the software?
When I did so, the software was automatically removed from my computer.

Will the funds automatically go back into my account?

Thanks

[dkightley]

You need to ask this question of the Simplify3D support team, not here. This is a user forum.....and does not represent the supplier.

Try this page: https://www.simplify3d.com/contact-us/

[RomeFallsAgain]

They took care of it quickly and with no problems.

[dkightley]

Glad you got it sorted. I look forward to you back with us using S3D when you get your replacement printer......

[RomeFallsAgain]

Thank you!

That was very nice of you.

Simplify3D is awesome. I can't wait.

I'm a total noob to 3D but was able to print a perfect build of my design with S3D. That speaks volumes.