He said he doesn't see the issue with g-code produced using the factory file you sent him and asked if you still see the problem on your end. You said you didn't, at least that's how I understood it when I read the whole thread and obviously how he understood it as well. If you still see the problem in your g-code, reply to his email and provide him with a g-code file that exhibits the problem. They can't fix what they can't replicate on their side.
Attacking a perceived reading comprehension issue on the part of S3D support isn't terribly productive here. Sometimes you have to go around the problem a few times before both sides are on the same page.
Or you can try relative retracts as support suggested to me - that fixed it on my end.