Simplify 3D won't start after installation

[dougirwin212]

It's not Simplify 3D. After I received my reply, I tried to download new drivers. None were available. So I decided to lower the resolution of the screen. The software installed and ran with no problem. However the next time I started the computer I had a different issue with it not running. I removed the license and put it back on the computer it came off. I believe it's the hardware in the old computer I'm trying to put it on and I'm not spending any money on upgrading it.

[zylantha]

There are no newer drivers from HP for my laptop either. I'm now on the latest drivers from Intel (which require special tweaking to install) - with still the same issue. To do this I had to uninstall all Intel drivers and start from scratch (admittedly I never tried starting Simplify3D with the Microsoft VGA driver running at 640x480).

This is a laptop less than 2 years old, so it's not old by any stretch of the imagination.

It's easy to say that the crash is "within a driver" when the application log mentions a driver file, however it's simply not - it's Simplify3D causing the crash, by doing something in some call some to the graphics driver that is incorrect, invalid, or unexpected.

When the same application crash occurs in three different versions of video drivers from the biggest video card manufacturer in the world .. one has to conclude that it is simply not the video drivers to blame here. It's an incompatibility of Simplify3D with the video driver - and really they are the ones who need to get to the bottom of it.

[zylantha]

Here's the same crash under yet another version of the Intel video drivers (this time an old one from 2014).

Faulting application name: Simplify3D.exe, version: 3.0.2.0, time stamp: 0x55d0f27f
Faulting module name: Qt5Gui.dll, version: 5.3.2.0, time stamp: 0x5575eb8f
Exception code: 0xc0000005
Fault offset: 0x000000000004e830
Faulting process id: 0x1820
Faulting application start time: 0x01d16f0290879ae7
Faulting application path: C:\Program Files\Simplify3D-3.0.2\Simplify3D.exe
Faulting module path: C:\Program Files\Simplify3D-3.0.2\Qt5Gui.dll
Report Id: d6d9977f-daf5-11e5-9efc-a0a8cd3281e6

[zylantha]

I believe that I've found the source of the problem here - it is the OpenGL32.dll file installed in C:\Windows\System32 which is causing the fault.

In my case this is the details of this file:

Code: Select all

1,039,872 bytes
Windows NT
AMD64
DLL, Handles addresses larger than 2 GB, Executable
Windows console
6.1.7600.16385
6.1.7600.16385
Windows NT, Windows 32 bit
DLL
English (United States), Unicode
6.1.7600.16385 (win7_rtm.090713-1255)
OpenGL Client DLL
Microsoft® Windows® Operating System
6.1.7600.16385
Microsoft Corporation
© Microsoft Corporation. All rights reserved.
opengl32
opengl32

Note that this is a standard system Windows OS file - it not from the Intel drivers as one would expect to find.

Since this is a corporate-managed PC, this DLL file is owned and restricted by the b0rked "TrustedInstaller" user and cannot be changed/overwritten - including by the Intel driver installation software or PC administrator.

This Microsoft Windows DLL itself appears to be incompatible with the combination of Simplify3D and the Intel video drivers. Indeed similar issues are reported elsewhere:
"The default Windows installation does not ship with fully featured OpenGL drivers, because Microsoft in all their wisdom decided, that they'd strip perfectly working OpenGL drivers from the drivers installed through Windows automatic driver installation."
Source: http://stackoverflow.com/questions/3521 ... engl32-dll

However since on my corporate managed PC neither I nor the intel driver installation software can delete / overwrite this file, the only solution is to provide an alternate working DLL file in the Simplify3D directory appliation directory. A valid working software-3D renderer is available here:
https://github.com/TauLabs/TauLabs/wiki ... le-systems

(alternate: Find the actual Intel driver's OpenGL32.dll file and use that. Unfortunately the file is not obviously available / extractable in the Intel driver installation package. In any event SImplify3D's 3D rendering demands are not overly taxing - the software renderer appears to work fine).

Placing the appropriate OpenGL32.dll file in the SImplify3D directory appears to solve the crashing issue, as Windows will load the local DLL file in preference to the DLL in the System32 directory.

Note that 32-bit software on 64-bit Windows will have the broken Microsoft Opengl32.dll file in the C:\Windows\SysWOW64 directory instead of System32 directory.

[zylantha]

To add to this: Other applications that rely on OpenGL32 ship with their own DLL to avoid this issue of Microsoft's broken implementation, such as Cut2D Laser. I would submit that Simplify3D should do the same.

[ridgedozer]

I have the samp problem and I am using a lenovo x220 laptop.

Faulting application name: Simplify3D.exe, version: 3.0.2.0, time stamp: 0x55d0f112
Faulting module name: ig4icd32.dll, version: 8.15.10.2321, time stamp: 0x4d745e3e
Exception code: 0xc0000005
Fault offset: 0x0070693a
Faulting process id: 0xc04
Faulting application start time: 0x01d16fac838e9720
Faulting application path: C:\Program Files (x86)\Simplify3D-3.0.2\Simplify3D.exe
Faulting module path: C:\Windows\system32\ig4icd32.dll
Report Id: dff65d3a-db9f-11e5-8487-cc52af4ea9ba

Faulting application name: Simplify3D.exe, version: 3.0.2.0, time stamp: 0x55d0f27f
Faulting module name: ig4icd64.dll, version: 8.15.10.2321, time stamp: 0x4d74601d
Exception code: 0xc0000005
Fault offset: 0x0000000000916f55
Faulting process id: 0x1b1c
Faulting application start time: 0x01d16faeceee4e42
Faulting application path: C:\Program Files\Simplify3D-3.0.2\Simplify3D.exe
Faulting module path: C:\Windows\system32\ig4icd64.dll
Report Id: 3c55ff15-dba2-11e5-8487-cc52af4ea9ba


What should I do?

[CompoundCarl]

Well, start by reading this thread There's several suggestions in here

• The easiest suggestion is to check to see if you have multiple graphics cards or multiple graphics modes on your machine. Many computers these days have multiple graphics cards, so you can choose to launch an application in high or low graphics mode and it will use a different card depending on what you select. I've seen this fix the problem for several people (they just make sure to select to open the app in high graphics mode)
• Next, I would go to the manufacturer's website (ATI, nvidia, intel, etc) and try to find the latest version available for your graphics card. Try updating the driver to this latest version (note: make sure to check directly on their website, as the auto-update tool on several of my computer did not work correctly for the graphics card)
• If updating the driver doesn't work, I would also try completely uninstalling the driver from the device manager. Once it is uninstalled, try to launch the software (this will use the built-in Windows drivers).
• If it doesn't work with the driver uninstalled, then go ahead and reinstall the latest driver you can find. The uninstall/reinstall process has actually solved this issue for several people I know, so perhaps uninstalling completely and then reinstalling can fix issues with drivers that may have become corrupted.
• If nothing has worked so far, try the suggestion from zylantha. Download the replacement OpenGL32.dll file from this link (https://github.com/TauLabs/TauLabs/wiki ... le-systems) and place it in your Simplify3D installation directory (it needs to be in the same folder as Simplify3D.exe). The software will then automatically use that alternative driver, so try opening the software again to see if it works.

There's probably other suggestions I'm forgetting, but that's a quick list to get started.

[stouffy]

Thanks for the info zylanther and compound carl.

I have tried loading opengl32_64bit (and 32 bit) and placing it in the same folder as the .exe, but still experiencing appcrash. I also changed the settings in intel graphics properties-3D both to 'performance' and 'quality' and neither corrected. I also used an intel driver update utility and it stated that all my drivers were generic and up to date. How can i specifically uninstall the (ig41cd64.dll) driver? Should I just delete it? I have located it, but I am not very computer savvy (obviously) and am concerned I may do something irreversible.

ridgedozer, did you ever get figure out how to fix the appcrash?

Any help would be appreciated...I'm attempting to be patient with this issue, but I'm starting to get pretty discouraged.

[brian442]

I Just typed "how uninstall graphics driver on windows" in google. This was the first link:
http://www.pcworld.com/article/246041/h ... ndows.html

[stouffy]

Thanks for the link Brain442. Did you have any issues after uninstalling the driver? I'm just concerned that this driver (ig4icd64.dll) may serve some other purpose with windows 7. What operating system/version are you using Brian442? Did you have to find and load another driver, or did everything just run fine after uninstalling your driver? Thanks in advance.