crashing and cannot load any stl files

[brettturnage]

My program was working great, but just a few hours ago I could not upload any stl files. I kept getting "Cannot auto-arrange. Largest part exceeds bed" or part exceeds bed diameter, which is incorrect because I printed all of these parts on my current profile and the parts are far smaller than my bed dimensions (360x360x520 delta -circular bed).

I tried to created a new Printer profile, and I got the same error. I tried to use one of the preloaded printer profiles—no luck, same issue. I then deactivated the program, uninstalled it, and then re-downloaded it. It worked for about 2 minutes, but it was clear that something was wrong. The bouncing effect when a part is loaded hung. When I would remove parts the parts were sometimes half there (like pieces were missing) and then a new part would emerge... after 2 minutes, I started getting the same error.

Currently I have no stl files and I am only trying to load one file, so unless there is a phantom part I'm not sure why it is saying "largest part." I guess I will try to uninstall and re-install the program, but I need to erase all of the saved data because on this last install my printer profile was still there, so clearly it did not fully install.


Mac version of Simplify3d 3.0
I'm using a Macbook Retina Mid 2012
running OS 10.11.4

[CompoundCarl]

Have you tried importing the models in different ways? For example, try dragging and dropping a part onto the app window, try opening an old factory file, try double clicking on an STL. Do they all do the same thing?

I would also try it with different parts to see if it's just related to one specific model. If you didn't already, it might also be a good idea to go to Help > Reset All Settings to clear out all your old settings in case something is corrupt.