Can't Download Profiles??

[jjones86]

I've been trying for the past two days but everytime I try to download a new printer profile I get an error that says, "Unable to retrieve available profiles from server"

I've tried on two separate computers, so surely it's not just me? I've contacted support and have not heard anything which is extremely frustrating! I paid for this software! Free slicers have better support than this! Come on!

[jjones86]

So just so everyone knows, support reached out to me 6 hours ago. I replied and have heard nothing since. So 2 days now that I haven't been able to use Simplify3D with my new printer.

Thanks a lot guys!

[jjones86]

8 days later and Tech Support has not responded to my request.

[Crixe]

Having this same problem, I tried deactivating the licence and relogging in, etc. I have a lot of printers though I've decommissioned a few over the years. I've had Simplify3d for about 2 years now and (only known about this feature the last 9 months or so go figure.) I still get the same issue, it was fine about a month ago, when I got my new CR-10 and decided to start with a stock profile then downloaded them for a few other printers, I don't believe they would put a limit on the profile downloads for a single user because even if you downloaded the FFF file it's only going to work in simplify3d unless I'm wrong? I'm wondering if there is just a limit on their servers end though that wouldn't explain why my work has the same issue 100% of the time with one PC and the others don't.

[S3D-Jason]

Please feel free to contact our support staff directly at the link below if you have any issues with this. They would be happy to look into your account any help troubleshoot any potential network issues.
https://www.simplify3d.com/contact-us/