You are going to have to explain in a little more detail what issues you are having.
The printing process is done in either two or three distinct phases. If printing using SD card, then there's the slice, the writing of the gcode to an SD card, and then the actual print on the printer in isolation from S3D. If printing from S3D, there are two steps...the slice, and then the print, which is commanded from the machine control panel.
How are you printing? And please describe the steps you are carrying out....detailing the error messages. The software cannot "tell you something" ...there will be a message displayed by the printer that you read!