v5.0.2 crashes

[S3D-Jason]

You can follow these instructions to completely remove all files and settings used by the software:
https://www.simplify3d.com/resources/faq/#quest-6350

[bolsoncerrado]

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Simplify3D [20668]
Path: /Applications/3D/*/Simplify3D.app/Contents/MacOS/Simplify3D
Identifier: com.simplify3d.S3D-Software-V5
Version: 5.0.2 (???)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-03-15 17:55:05.2529 +0100
OS Version: macOS 13.2.1 (22D68)
Report Version: 12
Anonymous UUID: 41F4FDAA-DA47-995E-55D7-DC00BCEA34BE

Sleep/Wake UUID: 83980BD5-A219-45A4-8BE0-5ADF5A6A7144

Time Awake Since Boot: 180000 seconds
Time Since Wake: 123167 seconds

System Integrity Protection: enabled

Crashed Thread: 18 Thread (pooled)

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called


Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x7ff81b61e67e _platform_memmove$VARIANT$Rosetta + 174
1 AppleMetalOpenGLRenderer 0x1158b92a0 GLDTextureRec::uploadTextureLevel(unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, GLDBufferRec*, unsigned char*, int, int, int, id<MTLCommandBufferSPI> () block_pointer, void (objc_object<MTLCommandBufferSPI>, unsigned int) block_pointer, void (void () block_pointer) block_pointer, void (void () block_pointer), GLDPixelModeRec const*, bool, bool) + 2718
2 AppleMetalOpenGLRenderer 0x1158f24a4 gldModifyTexSubImage + 1898
3 GLEngine 0x7ffa319ee54a glTexImage2D_Exec + 1926
4 libGL.dylib 0x7ffa319cc190 glTexImage2D + 55
5 Simplify3D 0x103ddb866 0x102f50000 + 15251558
6 Simplify3D 0x103ddb410 0x102f50000 + 15250448
7 Simplify3D 0x10400912e 0x102f50000 + 17535278
8 Simplify3D 0x103ab9824 0x102f50000 + 11966500
9 Simplify3D 0x103ab9b12 0x102f50000 + 11967250
10 Simplify3D 0x103abe8ff 0x102f50000 + 11987199
11 Simplify3D 0x103ae6a56 0x102f50000 + 12151382
12 Simplify3D 0x103bbdd04 0x102f50000 + 13032708
13 Simplify3D 0x103ab24b9 0x102f50000 + 11936953
14 Simplify3D 0x103ab36b0 0x102f50000 + 11941552
15 Simplify3D 0x10451a447 0x102f50000 + 22848583
16 Simplify3D 0x103aba01f 0x102f50000 + 11968543
17 Simplify3D 0x103ababe7 0x102f50000 + 11971559
18 Simplify3D 0x103ae957b 0x102f50000 + 12162427
19 Simplify3D 0x103ae94d4 0x102f50000 + 12162260
20 Simplify3D 0x103bebbb9 0x102f50000 + 13220793
21 Simplify3D 0x10453e294 0x102f50000 + 22995604
22 Simplify3D 0x103650e4e 0x102f50000 + 7343694
23 Simplify3D 0x10351795d 0x102f50000 + 6060381
24 Simplify3D 0x104538a41 0x102f50000 + 22972993
25 Simplify3D 0x103ab24b9 0x102f50000 + 11936953
26 Simplify3D 0x103ab36b0 0x102f50000 + 11941552
27 Simplify3D 0x10451a447 0x102f50000 + 22848583
28 Simplify3D 0x10451b181 0x102f50000 + 22851969
29 Simplify3D 0x1037c95d8 0x102f50000 + 8885720
30 Simplify3D 0x1037c9ca8 0x102f50000 + 8887464
31 CoreFoundation 0x7ff81b6cbed1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
32 CoreFoundation 0x7ff81b6cbe80 __CFRunLoopDoSource0 + 157
33 CoreFoundation 0x7ff81b6cbc4e __CFRunLoopDoSources0 + 212
34 CoreFoundation 0x7ff81b6ca8a8 __CFRunLoopRun + 943
35 CoreFoundation 0x7ff81b6c9e7f CFRunLoopRunSpecific + 560
36 HIToolbox 0x7ff82555c766 RunCurrentEventLoopInMode + 292
37 HIToolbox 0x7ff82555c576 ReceiveNextEventCommon + 679
38 HIToolbox 0x7ff82555c2b3 _BlockUntilNextEventMatchingListInModeWithFilter + 70
39 AppKit 0x7ff81e7552f3 _DPSNextEvent + 909
40 AppKit 0x7ff81e754174 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1219
41 AppKit 0x7ff81e7467b7 -[NSApplication run] + 586
42 Simplify3D 0x1037c8bde 0x102f50000 + 8883166
43 Simplify3D 0x104516f86 0x102f50000 + 22835078
44 Simplify3D 0x10451aad2 0x102f50000 + 22850258
45 Simplify3D 0x103608366 0x102f50000 + 7045990
46 dyld 0x204fe6310 start + 2432

[tenii9]

Another client of ours confirmed that the software shutdown was indeed brought on by their anti-virus application. I think Sophos was what they were using. They could clearly observe that the programme functioned properly as long as the anti-virus was turned off or the proper exception was applied.

[eshane]

You can follow these instructions to completely remove all files and settings used by the software:
https://www.simplify3d.com/resources/faq/#quest-6350

Thanks Jason.

I removed the listed registry values and reinstalled but that did not help, still issues with factory files crashing S3D v 5.0.1+ (including the savedstate factory file), and no ability to drag and drop stls. Again, this is with Sophos enabled or completely disabled via our IT department. I'm hoping to try v5.0.1 on few other machines at our office for more data points (so far 1 working, 1 not). There are still quite a few registry keys related to simplify beyond the keys listed for removal in the link. I will perhaps try a registry cleaner for a more thorough removal.

[bolsoncerrado]

My reports are Mac M1 reports. No antivirus nor other resident crap....



Oh! Here's another!!

[Edited to remove excessive text]

[S3D-Jason]

Yes, please keep us posted if it works better on the other machine (and hopefully that other machine doesn't have Sophos installed at all).

For anyone else experiencing issues, please let us know what actions you are performing in the software when it crashes. it isn't helpful to just post a crash report with no other context. We need to know the exact steps you were taking, and frequently the exact files and models you were using, to be able to reproduce the issue.

[bolsoncerrado]

Upon quitting is the one posted here. I also get MOST of the crashes after pressing the SLICE button and/or disk operations....
I think you havent fully debugged the file semaphor environment on MacOS

[S3D-Jason]

If it happens when slicing, then there's a good chance it's related to the exact models or process settings you are using. If it happens again, please post the exact factory file for the build that reproduces the issue. We aren't having any success reproducing it ourselves, including plenty of tests on MacOS.

[bolsoncerrado]

It happens virtually with ANY of the previous factory files I had no issues on with v4.

This is L-A-M-E.

I cant send the files, they're from customers.

Here, two more in a ROW.

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Simplify3D [15181]
Path: /Applications/3D/*/Simplify3D.app/Contents/MacOS/Simplify3D
Identifier: com.simplify3d.S3D-Software-V5
Version: 5.0.2 (???)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-04-16 10:35:50.8856 +0200
OS Version: macOS 13.3.1 (22E261)
Report Version: 12
Anonymous UUID: 41F4FDAA-DA47-995E-55D7-DC00BCEA34BE

Sleep/Wake UUID: 4E16EA2A-78D2-4BE8-B025-EDB269A9A2B3

Time Awake Since Boot: 99000 seconds
Time Since Wake: 1367 seconds

System Integrity Protection: enabled

Crashed Thread: 22 Thread (pooled)

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called


Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_platform.dylib 0x7ff817b82b4e _platform_memmove$VARIANT$Rosetta + 174
1 AppleMetalOpenGLRenderer 0x1130dbfb8 GLDTextureRec::uploadTextureLevel(unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, unsigned int, GLDBufferRec*, unsigned char*, int, int, int, id<MTLCommandBufferSPI> () block_pointer, void (objc_object<MTLCommandBufferSPI>, unsigned int) block_pointer, void (void () block_pointer) block_pointer, void (void () block_pointer), GLDPixelModeRec const*, bool, bool) + 2806
2 AppleMetalOpenGLRenderer 0x113114485 gldModifyTexSubImage + 1899
3 GLEngine 0x7ffa2f292d71 glTexImage2D_Exec + 1929
4 libGL.dylib 0x7ffa2f271190 glTexImage2D + 55
5 Simplify3D 0x1015da866 0x10074f000 + 15251558
6 Simplify3D 0x1015da410 0x10074f000 + 15250448
7 Simplify3D 0x10180812e 0x10074f000 + 17535278
8 Simplify3D 0x1012b8824 0x10074f000 + 11966500
9 Simplify3D 0x1012b8b12 0x10074f000 + 11967250
10 Simplify3D 0x1012bd8ff 0x10074f000 + 11987199
11 Simplify3D 0x1012e5a56 0x10074f000 + 12151382
12 Simplify3D 0x1013bcd04 0x10074f000 + 13032708
13 Simplify3D 0x1012b14b9 0x10074f000 + 11936953
14 Simplify3D 0x1012b26b0 0x10074f000 + 11941552
15 Simplify3D 0x101d19447 0x10074f000 + 22848583
16 Simplify3D 0x101d1a181 0x10074f000 + 22851969
17 Simplify3D 0x100fc85d8 0x10074f000 + 8885720
18 Simplify3D 0x100fc8ca8 0x10074f000 + 8887464
19 CoreFoundation 0x7ff817c2ea36 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
20 CoreFoundation 0x7ff817c2e9d9 __CFRunLoopDoSource0 + 157
21 CoreFoundation 0x7ff817c2e7b6 __CFRunLoopDoSources0 + 217
22 CoreFoundation 0x7ff817c2d43a __CFRunLoopRun + 916
23 CoreFoundation 0x7ff817c2ca4c CFRunLoopRunSpecific + 560
24 HIToolbox 0x7ff821b5efcd RunCurrentEventLoopInMode + 292
25 HIToolbox 0x7ff821b5edde ReceiveNextEventCommon + 657
26 HIToolbox 0x7ff821b5eb38 _BlockUntilNextEventMatchingListInModeWithFilter + 64
27 AppKit 0x7ff81ac1e7a0 _DPSNextEvent + 858
28 AppKit 0x7ff81ac1d64a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
29 AppKit 0x7ff81ac0fcb8 -[NSApplication run] + 586
30 Simplify3D 0x100fc7bde 0x10074f000 + 8883166
31 Simplify3D 0x101d15f86 0x10074f000 + 22835078
32 Simplify3D 0x101d19ad2 0x10074f000 + 22850258
33 Simplify3D 0x100e07366 0x10074f000 + 7045990
34 dyld 0x20283f41f start + 1903

Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7ffc47694 0x7ff7ffc43000 + 18068

Thread 2:: Qt bearer thread
0 ??? 0x7ff8a771a9a8 ???
1 libsystem_kernel.dylib 0x7ff817b1b29e poll + 10
2 Simplify3D 0x101d58554 0x10074f000 + 23106900
3 Simplify3D 0x101d59998 0x10074f000 + 23112088
4 Simplify3D 0x101d15f86 0x10074f000 + 22835078
5 Simplify3D 0x101bcbe75 0x10074f000 + 21483125
6 Simplify3D 0x101bcca94 0x10074f000 + 21486228
7 libsystem_pthread.dylib 0x7ff817b531d3 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff817b4ebd3 thread_start + 15






-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Simplify3D [15225]
Path: /Applications/3D/*/Simplify3D.app/Contents/MacOS/Simplify3D
Identifier: com.simplify3d.S3D-Software-V5
Version: 5.0.2 (???)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-04-16 10:37:31.1426 +0200
OS Version: macOS 13.3.1 (22E261)
Report Version: 12
Anonymous UUID: 41F4FDAA-DA47-995E-55D7-DC00BCEA34BE

Sleep/Wake UUID: 4E16EA2A-78D2-4BE8-B025-EDB269A9A2B3

Time Awake Since Boot: 99000 seconds
Time Since Wake: 1468 seconds

System Integrity Protection: enabled

Crashed Thread: 31 Thread (pooled)

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called


Thread 0:: Dispatch queue: com.Metal.CommandQueueDispatch
0 ??? 0x7ff8a771a9a8 ???
1 libsystem_kernel.dylib 0x7ff817b145b2 mach_msg2_trap + 10
2 libsystem_kernel.dylib 0x7ff817b2272d mach_msg2_internal + 78
3 IOKit 0x7ff81aac3bfa io_connect_method + 405
4 IOKit 0x7ff81aac3a01 IOConnectCallMethod + 186
5 IOGPU 0x7ff835db9c35 IOGPUCommandQueueSubmitCommandBuffers + 181
6 IOGPU 0x7ff835daa310 -[IOGPUMetalCommandQueue _submitCommandBuffers:count:] + 502
7 IOGPU 0x7ff835daa0f7 -[IOGPUMetalCommandQueue submitCommandBuffers:count:] + 65
8 Metal 0x7ff8216ccdd6 -[_MTLCommandQueue _submitAvailableCommandBuffers] + 794
9 Metal 0x7ff8216d44ab __40-[_MTLCommandQueue submitCommandBuffer:]_block_invoke + 26
10 libdispatch.dylib 0x7ff8179b2033 _dispatch_client_callout + 8
11 libdispatch.dylib 0x7ff8179bfba1 _dispatch_lane_barrier_sync_invoke_and_complete + 60
12 Metal 0x7ff8216d446f -[_MTLCommandQueue submitCommandBuffer:] + 112
13 AppleMetalOpenGLRenderer 0x114fc467c GLDContextRec::flushContext(bool) + 488
14 AppleMetalOpenGLRenderer 0x114faa74f gldBlitFramebufferData + 11114
15 AppleMetalOpenGLRenderer 0x114fab341 gldPresentFramebufferData + 787
16 GLEngine 0x7ffa2f2953a9 glSwap_Exec + 105
17 OpenGL 0x7ffa2f06997b CGLFlushDrawable + 59
18 AppKit 0x7ff81af4ee6d -[NSOpenGLContext flushBuffer] + 20
19 Simplify3D 0x102e97149 0x102601000 + 9003337
20 Simplify3D 0x1034917fa 0x102601000 + 15271930
21 Simplify3D 0x1036ba770 0x102601000 + 17536880
22 Simplify3D 0x10316a824 0x102601000 + 11966500
23 Simplify3D 0x10316ab12 0x102601000 + 11967250
24 Simplify3D 0x10316f8ff 0x102601000 + 11987199
25 Simplify3D 0x103197a56 0x102601000 + 12151382
26 Simplify3D 0x10326ed04 0x102601000 + 13032708
27 Simplify3D 0x1031634b9 0x102601000 + 11936953
28 Simplify3D 0x1031646b0 0x102601000 + 11941552
29 Simplify3D 0x103bcb447 0x102601000 + 22848583
30 Simplify3D 0x103bcc181 0x102601000 + 22851969
31 Simplify3D 0x102e7a5d8 0x102601000 + 8885720
32 Simplify3D 0x102e7aca8 0x102601000 + 8887464
33 CoreFoundation 0x7ff817c2ea36 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
34 CoreFoundation 0x7ff817c2e9d9 __CFRunLoopDoSource0 + 157
35 CoreFoundation 0x7ff817c2e7b6 __CFRunLoopDoSources0 + 217
36 CoreFoundation 0x7ff817c2d43a __CFRunLoopRun + 916
37 CoreFoundation 0x7ff817c2ca4c CFRunLoopRunSpecific + 560
38 HIToolbox 0x7ff821b5efcd RunCurrentEventLoopInMode + 292
39 HIToolbox 0x7ff821b5ec14 ReceiveNextEventCommon + 199
40 HIToolbox 0x7ff821b5eb38 _BlockUntilNextEventMatchingListInModeWithFilter + 64
41 AppKit 0x7ff81ac1e7a0 _DPSNextEvent + 858
42 AppKit 0x7ff81ac1d64a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
43 AppKit 0x7ff81ac0fcb8 -[NSApplication run] + 586
44 Simplify3D 0x102e79bde 0x102601000 + 8883166
45 Simplify3D 0x103bc7f86 0x102601000 + 22835078
46 Simplify3D 0x103bcbad2 0x102601000 + 22850258
47 Simplify3D 0x102cb9366 0x102601000 + 7045990
48 dyld 0x2045a041f start + 1903

Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7ffeca694 0x7ff7ffec6000 + 18068

Thread 2:
0 runtime 0x7ff7ffee887c 0x7ff7ffec6000 + 141436

Thread 3:
0 runtime 0x7ff7ffee887c 0x7ff7ffec6000 + 141436







I only opened the files, addded some extra supports and upon slicing or saving, BOOM.

[bolsoncerrado]

OK I think I finally got a correlation of the crashes....

At least for the MacM1 it is related to "add multiple supports" tool.

If I go to save or slice ANY file i've added multiple supports to, there are 90% chances the program crashes!