milanburansky
Posts: 2
Joined: Mon Mar 28, 2022 6:43 am

Snapmaker Artisan not in configuration assistant

The releases notes states the Snapmaker Artisan is added to the supported printers, but when running the assistant the only available options are:
- Snapmaker 2.0
- Snapmaker 3D Printer
- Snapmaker J1
screen.png
Even the compatibility checker on the website says the artisan is fully supported and it says that, if the printer is not in the configuration tool, I need to update to the latest (I did), or contact the support directly and there is a provided link "contact us", which points me back to compatibility checker. You need to choose "Other" where you will have already filled in the reason for contact and the printer.
compatibility-checker.png
contact-us.png
S3D-Jason
Posts: 1379
Joined: Sun May 31, 2015 6:01 am

Re: Snapmaker Artisan not in configuration assistant

Use the link below to contact our team directly and they can provide you with the correct profile.
https://www.simplify3d.com/contact-us/
milanburansky
Posts: 2
Joined: Mon Mar 28, 2022 6:43 am

Re: Snapmaker Artisan not in configuration assistant

The profile is still not in the configuration assistant.
I have already sent 2 messages that I am still missing the Snapmaker Artisan profile.
Yet still waiting to receive even acknowledgement that they received any of my messages.
S3D-Jason
Posts: 1379
Joined: Sun May 31, 2015 6:01 am

Re: Snapmaker Artisan not in configuration assistant

If you want to PM your email address, I can check and make sure they received it.
Riccardo
Posts: 2
Joined: Tue May 30, 2023 1:00 pm

Re: Snapmaker Artisan not in configuration assistant

Hello,

i have the sampe problem. Is it solved?
Riccardo
Posts: 2
Joined: Tue May 30, 2023 1:00 pm

Re: Snapmaker Artisan not in configuration assistant

S3D-Jason wrote: Wed May 31, 2023 11:28 am Answered above:
viewtopic.php?p=65583#p65583
how can i send you my E-Mail?
S3D-Jason
Posts: 1379
Joined: Sun May 31, 2015 6:01 am

Re: Snapmaker Artisan not in configuration assistant

Riccardo wrote: Wed May 31, 2023 11:44 am how can i send you my E-Mail?
Use the link posted above:
https://www.simplify3d.com/contact-us/

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