prefalch-123
Posts: 2
Joined: Sun Jan 13, 2019 11:47 am

The program comes straight up and then closes down

Sun Jan 13, 2019 11:51 am

I have suddenly got the problem that simplyfi3d shuts down by itself immediately it starts up. The program comes straight up and then closes down.
May it have something to do with having a new printer, Creality CR10S PRO

S3D-Alex
Posts: 197
Joined: Thu Aug 30, 2018 12:23 pm

Re: The program comes straight up and then closes down

Mon Jan 14, 2019 11:16 am

Please try deleting the savedState.factory file located in the directory specified in the following FAQ entry:

https://www.simplify3d.com/support/faq/#faq-4628

Please let me know if this allows you to use the software again.

prefalch-123
Posts: 2
Joined: Sun Jan 13, 2019 11:47 am

Re: The program comes straight up and then closes down

Tue Jan 15, 2019 12:01 pm

No, unfortunately, don't shut down immediately. Also tried to restart the computer, but it didn't change anything

S3D-Alex
Posts: 197
Joined: Thu Aug 30, 2018 12:23 pm

Re: The program comes straight up and then closes down

Tue Jan 15, 2019 12:13 pm

Could you please contact us at support@simplify3d.com so that we can get some information from you and investigate this specific case further?

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