Unable to Log in to the app

[visualbuilder]

Hello!

I just purchased Simplify3d and both my username and password work fine to log into the website account (not this forum).

I figure I need to use the same username and password to log into the app.

Each time I try this, I get the following error - Login failed. Please try again.

I do not have anything blocked - IPs / ports etc...

Any ideas?