Mon Jul 27, 2020 9:34 pm
Being the S3D user who has made by far the most number of posts on the forum ( more than all of the sum of the current official S3D Support users...at more than 2,200 posts), I would like to think that the S3D support and management team would possibly be more likely to take notice of any opinion I may have over a growing number of anonymous and increasingly hostile users.
As far as I can remember, I have not made any comments either way regarding the announcement and periodic update of an intended v5 of the software, but it has come to a point where I have to say something......
With the greatest of respect to everyone at Simplify3D, I would like to take them to task over the latest post by S3D-Chris, which has essentially repeated the same message that has been given for well over a year, and which provides nothing new whatsoever. Having been in software support and development for a period of over ten years in my career, I am fully aware of what takes place; from product design, development in its varying forms, testing, rework, etc, etc. Up until now, I have given S3D the benefit of the doubt and have not taken issue....but this latest repeat of the same message has lost all its credibility.
Rather than giving your existing customers the same old same old news, why can't you give some form of real progress report on v5?? Surely there are some key points that can be released to whet our appetites. An indication of how the new version will differ from the current software; what any new features will be, and some real indication of when the release will be. Anything better than what you have given so far.....which is virtually nothing!
The company's reputation must have been damaged by the complete wall of silence and repeats of the same thing...."We're working hard...and we're excited". Well your customers don't feel that way. I feel disillusioned....and am fearing that I may need to move away from a superb product, and try to learn how to use an inferior product.
Please cheer me up! 2020 has been so bad thus far....I need some good news.