Codex404
Posts: 20
Joined: Sun Nov 04, 2018 10:46 am

Re: Paid upgrade For 2020 upcoming Version 5.0

Wed Jan 08, 2020 2:35 pm

peanut wrote:
Wed Jan 08, 2020 7:30 am
Ah, that one-year-upgrade thing is great. I really like the software, so if I have to buy the new version in a year that's fine :-)
I like the software, hate the company. They told me that when I bought it update 5.0 would be released within that 12 months period, so I would get the update for free. 13 months later and still no word on any update. Their customer support is worse than having no customer suppport. I really hope you stay happy with them in the coming year but I sincerely doubt it.

billyd
Posts: 186
Joined: Mon Jan 19, 2015 12:13 pm

Re: Paid upgrade For 2020 upcoming Version 5.0

Thu Jan 09, 2020 8:45 am

Kind sick of hearing about Prusa slicer. Go talk about it at a Prusa forum.

TPJensen
Posts: 2
Joined: Sat Apr 13, 2019 5:10 am

Re: Paid upgrade For 2020 upcoming Version 5.0

Thu Jan 09, 2020 2:58 pm

I did not get a update in my mail :( :( :(

TripleD
Posts: 1
Joined: Sat Jan 11, 2020 10:56 pm

Re: Paid upgrade For 2020 upcoming Version 5.0

Sat Jan 11, 2020 11:01 pm

As my original purchase is about to reach the 12months, I hope the delay will add some extension for the free update.

I originally purchased this software as they work on a major update for the 2019 year, not somewhere in the 2020 or later!

As other software become more and more powerful, this will be very disapointing to have to pay for delay's they use for any purpose since months now.

TrajoMarx
Posts: 1
Joined: Tue Nov 12, 2019 2:13 pm

Re: Paid upgrade For 2020 upcoming Version 5.0

Mon Jan 13, 2020 3:58 pm

Well, yesterday was my 1 year anniversary. I guess I'm SOL with my free upgrade. :(

plastmaska
Posts: 1
Joined: Sat Aug 24, 2019 5:16 am

Re: Paid upgrade For 2020 upcoming Version 5.0

Tue Jan 14, 2020 12:39 pm

I did not get any email

S3D-Chris
Posts: 197
Joined: Wed Jun 20, 2018 12:52 pm

Re: Paid upgrade For 2020 upcoming Version 5.0

Wed Jan 15, 2020 10:15 am

plastmaska wrote:
Tue Jan 14, 2020 12:39 pm
I did not get any email
The announcement was sent to the individual's email address that purchased the Simplify3D license. If that is not you that could be why you didn't receive it.

You can also use this link to update your email preferences to ensure you receive future email announcements.

The December Development Update also contains all the information found in the newsletter announcement.

PicoTreed
Posts: 42
Joined: Mon Jan 14, 2019 10:14 am

Re: Paid upgrade For 2020 upcoming Version 5.0

Tue Jan 21, 2020 4:31 am

C_Birch81 wrote:
Mon Jan 20, 2020 2:07 pm
And you think by removing posts that tell you home truths about how bad the company is run is going to help?
Maybe they don't know about screenshots and internet archive!

Anyway I really want to say that Simplify3D is a truly great piece of software! We are not complaining about the software itself, but about missed promises and the lack of transparency about updates!

Complaints usually comes from loyal users, not casual ones!
Last edited by PicoTreed on Wed Jan 22, 2020 2:41 am, edited 2 times in total.
R&D for 3D printers, materials & software.

C_Birch81
Posts: 17
Joined: Mon Nov 07, 2016 3:33 pm

Re: Paid upgrade For 2020 upcoming Version 5.0

Tue Jan 21, 2020 1:19 pm

PicoTreed wrote:
Tue Jan 21, 2020 4:31 am
C_Birch81 wrote:
Mon Jan 20, 2020 2:07 pm
And you think by removing posts that tell you home truths about how bad the company is run is going to help?
Anyway I really want to say that Simplify3D is a truly great piece of software! We are not complaining about the software itself, but about missed promises and the lack of transparency about updates!

Complaints usually comes from loyal users, not casual ones!
Well by the fact my posts been removed again, its clear they don't care and don't want to listen or reply to subjects that matter, if only they where as fast to bring updates out and replying to stuff the community ask about than they are at removing posts that they don't like then it would be one then we would not be in this problem.

I recall a forum software company that started to try and control there community in the same manner and they was the leading forum software company, well guess what they are far from that now because of how they treated the community and paying users. Oh well its a shame.

nexy33
Posts: 4
Joined: Sat Feb 16, 2019 11:03 pm
Location: Scotland

Re: Paid upgrade For 2020 upcoming Version 5.0

Tue Jan 21, 2020 2:24 pm

C_Birch81 wrote:
Tue Jan 21, 2020 1:19 pm
PicoTreed wrote:
Tue Jan 21, 2020 4:31 am
C_Birch81 wrote:
Mon Jan 20, 2020 2:07 pm
And you think by removing posts that tell you home truths about how bad the company is run is going to help?
Anyway I really want to say that Simplify3D is a truly great piece of software! We are not complaining about the software itself, but about missed promises and the lack of transparency about updates!

Complaints usually comes from loyal users, not casual ones!
Well by the fact my posts been removed again, its clear they don't care and don't want to listen or reply to subjects that matter, if only they where as fast to bring updates out and replying to stuff the community ask about than they are at removing posts that they don't like then it would be one then we would not be in this problem.

I recall a forum software company that started to try and control there community in the same manner and they was the leading forum software company, well guess what they are far from that now because of how they treated the community and paying users. Oh well its a shame.
I agree time to spend continually removing posts is time that could be better spent getting phantomware 5 out

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