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Factory File don't open, Folder created instead

Posted: Mon Feb 15, 2021 6:17 pm
by ohcodyrenee
When I open a Factory File, instead of the models/processes loading, nothing happens.

When going to do so again, I've noticed a folder has been created in that previous files location with the same name as the Factory File, when clicking into that it has a 2 sub folders called Models and Processes.

I can import files fine, I need to open Factory Files however. All my files were working fine yesterday & to my knowledge nothing happened between now and then (no computer restarts or updates).

TIA for any help (I have had a search & deleted the AppData Saved State file just in case that worked however it did not).

EDIT/UPDATES: Clean Install did not work.

Re: Factory File don't open, Folder created instead

Posted: Thu Feb 18, 2021 12:51 pm
by S3D-Jake
Please contact support. Our team will likely need much more information about your setup in order to troubleshoot.