This question has been asked hundreds of times on the forum.......and will probably be asked hundreds of more times...despite the same answer being given time after time! "Contact Support"When you open Simplify3D for the first time, you’ll be prompted to select your printer from a drop-down list. This will automatically apply the optimal settings for your printer and make it easier to create amazing 3D prints.
If you do not find your printer in the drop-down list, please make sure you have updated to the latest version of Simplify3D, or contact us directly so we can assist you with downloading the correct printer profile.
dibble, you got a response? I never did.dibble wrote: ↑Wed Apr 20, 2022 12:23 pm Well, Doug's reply isn't helpful in the least. Get off your high horse. Of course I did the usual 'read the manual and contact support'. But, they take 24-48 to respond. A forum full of active members is usually responsive within minutes. Of course, we have to put up with the responses like yours. But, in the best cases you might get a reply off-channel from someone actually willing to offer help.
So, to them–thanks for sending me the profile for the 3S1. It works great.
And, for anyone else, support will eventually get to you and send you the file. But, if your'e like me–just trying to get a new printer up and running quickly: Don't give up on the forums. There are actually helpful people in here. Not just condescending keyboard warriors.
I feel that if you are selling slicer software, then it's on you to continue to update your profiles when new products hit the market.gwhite wrote: ↑Thu Apr 21, 2022 10:33 am I, for one, would like to thank Doug for all of his past efforts to help people, myself included. I can also sympathize with his being a bit tired of the steady stream of queries about "I need a configuration for my new printer XYZ". This is a user forum, not a repository for printer config files.
You might get lucky and stumble across a user who has the same printer, but given the moribund state of the forums these days, they have probably all given up on logging in & checking messages. S3D Support is apparently still operational, and they will have a definitive answer, or may be able to suggest a functional alternative or tweak a config file to suit.
Fortunately(?), Doug's choice to stop trying to help people comes at a time when there's pretty much nobody left to help. I checked a few days ago, and it had been almost 2 weeks since anyone posted a real query here (other than the one about robot vacuums).
I'm like Doug, I mostly just log in occasionally to see if there are any signs of life, or if S3D has FINALLY deigned to give us any scraps of information about the mythical Version 5.
Hello, could you send me the file please?dibble wrote: ↑Wed Apr 20, 2022 12:23 pm Well, Doug's reply isn't helpful in the least. Get off your high horse. Of course I did the usual 'read the manual and contact support'. But, they take 24-48 to respond. A forum full of active members is usually responsive within minutes. Of course, we have to put up with the responses like yours. But, in the best cases you might get a reply off-channel from someone actually willing to offer help.
So, to them–thanks for sending me the profile for the 3S1. It works great.
And, for anyone else, support will eventually get to you and send you the file. But, if your'e like me–just trying to get a new printer up and running quickly: Don't give up on the forums. There are actually helpful people in here. Not just condescending keyboard warriors.