Eddie3D
Posts: 1
Joined: Wed Apr 24, 2019 2:17 am

can't deactivate and uninstall

Dose anyone one got this attached message when you uninstall for V5. From day one I installed and can not run almost 1 month. I have 2 computers both V5 can not install complete. Keep showing the message. But V4 is doing fine on that 2 computers. On my profile license show was installed. I try to force deactivate but not working.
Any idea what I need to do to make it install and utilize.
Thanks ahead.
Eddie
Attachments
Screenshot_20230118_055253.png
cetorca
Posts: 1
Joined: Tue Jan 10, 2023 9:45 am

Re: can't deactivate and uninstall

Hi I have the same Issue. Installed V5 and it says fail to activate the software. Then when I try to unistall and ask for deactivation, it says unable to deactivate the license on this computer.
S3D-Jason
Posts: 1383
Joined: Sun May 31, 2015 6:01 am

Re: can't deactivate and uninstall

I believe you can sometimes see that error message if you were NOT already activated on that computer. In that case, there is no license to remove, so if you select Yes to try to remove the license it just tells you that nothing actually changed.

Beyond that, you will need to contact our licensing team directly at the link below for further assistance. They will be able to pull up information about your order or your account to help resolve the issue.
https://www.simplify3d.com/contact-us/

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