Simplify3D User Forum

Hello,

I've got a problem that i can not start my simplify3d v5 app. I installed it on another computer and everything is fine. After deactivating my license to log in on another PC the app won't start without a login screen just prompting that the maximum of licenses is reached.

So I had a look into my simplify3d account and there was no activated product.

How can I go back to the login screen without saying that the maximum of licenses are used? Even I haven't the choice to log in with another account?

Thanks for fast help, I need to use my printer because of industrial use.

Kind regards.

Moving this topic to troubleshooting as that seems more appropriate.

There's very little we can do to help with an issue like this on the forum, so I would suggest contacting our licensing team directly at the link below:
https://www.simplify3d.com/contact-us/

They will be able to lookup more information about your account to know what is going on.