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Unable to deactivate license

Posted: Sat Dec 16, 2023 12:59 am
by wolfpackmars2
Has something changed with the license management? I recall being able to log into my account and deactivate an install without any trouble.
Screenshot from 2023-12-15 23-55-21.png
I have confirmed that I am trying to uninstall from the computer with the current activation

Not. Cool.

Re: Unable to deactivate license

Posted: Mon Dec 18, 2023 9:01 am
by S3D-Jason
If you are having trouble deactivating the software on a specific computer, please contact our team directly at the link below:
https://www.simplify3d.com/contact-us/

They will be able to look up more information about your account to understand the problem. We are not able to assist with issues like this on the forum.