Simplify3d issue

[kaylajacob]

Hello,
I have been using Simplify3D for about 2 years now, but I just ran into a problem I don't understand. Basically I just got a new printer and I went to Config Assistant to get its profile, when I select the printer (or any printer) I am confronted with this message:

Unable to retrieve available profiles from server. macOS High Sierra Version 10.13.3

Any help would be great!

[S3D-Jason]

MacOS 10.13 is quite old, so there could be several things going on. I would recommend contacting our team directly at the link below so that they can assist better:
https://www.simplify3d.com/contact-us/