Simplify3D User Forum

The company account password was changed recently as part of regular security maintenance and now every machine is signed out every time simplify closes. This is not an issue of not having the password, it just has to be put in every time we need to use simplify across the dozen installs we have. We have licenses for every machine, it just seems that simplify saved the old password and refuses to save the new updated one. Is there a way to clear this data so the new password can be saved?

Not sure about v5, but v4 used to store some settings regarding to that in the registry. Maybe you'd like
to check following keys:

\HKEY_CURRENT_USER\SOFTWARE\Simplify3D\S3D-Software\MainOptions

"cloudRememberMe" (true/false)
"cloudToken" (some kind of hash?)
"cloudUsername" (nothing but my regular username in there)
"encCloudPassword" (your pw in encrypted form?)

Obviously v5 might handle all this very different, but maybe simply removing a key like cloudUsername
will re-create once you entered user/pw. Don't forget to backup the hive/keys you're gonna change

Cheers,
Daniel

You could try following these instructions on our FAQ page:
https://www.simplify3d.com/resources/faq/#quest-6350

They explain the location of all saved settings and files and how to remove those.

That doesn't help at all. I had already done that before, but tried again and the sign in data is still not cleared.

If this is a corporate install, you might need to talk to your IT team, since they sometimes have ways of automatically deploying software including the login credentials.

If it's just a personal install, then the link I posted above already covers everywhere where the software would store past settings. If it still isn't saving your new password, perhaps it's a permissions issue where the software isn't being allowed to write the new values.

I'm an idiot. I finally figured out that windows registry editor exists and was able to clear the saved password like Daniel described in the first reply on this thread. My fault, I'm not as familiar with the workings of windows as I should be.