software issue

[darthhair]

hey Simplifiers,

A few months ago Microsoft put out a security update and it wrecked vinyl plotter plugins all over the world effecting multiple if not all manufacturers. In the process of trying to get my plotter to work again, I worked with the manufacturer and Microsoft and I eventually up graded from Windows 10 home to Windows 11 pro. I had to reinstall all of my programs, apps and settings for everything in my office. Paper printers, label makers, laser cutters, plotters, printer plotters and a bunch of 3d printers.

Everything went off without a hitch and works fine except for my Creality CR10 5S. When I load a file to the SD card and try to print it prints too close even after I level the bed. The nozzle scrapes the glass and the motor grinds because the plastic cant flow out of the nozzle. Keep in mind I have been 3d printing for about 14 years, I know how to work a printer. I have files on my SD card from before the Microsoft fiasco that print just fine. I use the same profile, same settings and it prints differently with the new slice. It is not a mechanical issue with the printer. My printer is stock, I don't mod my printers so the physical printer is stock except for the braces I added for stability about 4 years ago. The firmware is stock as well and I have never had any issues.

What could be the problem? The only thing that has changed is reinstalling windows and Sinplify3d. I've been trying to figure this out off and on for months and am at my wits end.

[S3D-Jason]

There are several suggestions on this page that could help:
https://www.simplify3d.com/resources/pr ... -of-print/

In particular, increasing the Z axis offset could move the nozzle higher to prevent it from scratching.

[darthhair]

I'm doing test prints to get it dialed in now. My big question is why did that happen in the first place? I have a file sliced in 2022 that works fine and a file sliced the other day that's too close. Only thing that changed is the windows update and the reinstall of simplify.

[S3D-Jason]

Reinstalling the software might have cleared any prior saved settings which may have adjusted the Z offset already. Either way, you can use the link above to make whatever adjustments you need and save them for the future.