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Unable to login to S3D account
Posted: Tue Jun 23, 2015 6:41 am
by scobo
Anyone else having trouble trying to login to their account ?
Been trying to login to download the new update but it says it can't find my email address yet it's the same one I registered and download the installation files with ??
I've emailed support but no resposne yet.
Re: Unable to login to S3D account
Posted: Tue Jun 23, 2015 7:18 am
by jimc
It uses your user name not your email.....unless yourbuser name is you email
Re: Unable to login to S3D account
Posted: Tue Jun 23, 2015 7:38 am
by scobo
It wouldn't take that either so I hit the forgot username button and entered my email to send a reset link but it didn't recognise my email address ???
Re: Unable to login to S3D account
Posted: Tue Jun 23, 2015 8:04 am
by jimc
try making a new account again. if your email address is in the system you will get an error saying someone already has taken that email.
Re: Unable to login to S3D account
Posted: Tue Jun 23, 2015 8:39 am
by scobo
Just noticed there's an upgrade account button which asks for your product key.
I'll try that when I get home tonight. Perhaps I need to upgrade my account before I can access any updates ??
Re: Unable to login to S3D account
Posted: Tue Jun 23, 2015 9:31 am
by scobo
scobo wrote:Just noticed there's an upgrade account button which asks for your product key.
I'll try that when I get home tonight. Perhaps I need to upgrade my account before I can access any updates ??
Just recieved a reply from support recommending I do just that !
Re: Unable to login to S3D account
Posted: Tue Jun 23, 2015 11:15 am
by scobo
That did the trick !
Downloading v3.0 just now.