Simplify3D User Forum

I purchased S3D two days ago when I got my first 3D printer.
The next day, I had to return the printer.
Because it would use up all my "Trial" period during the time I'm waiting for a replacement, I cancelled my trial of the software.

I really like the software and plan to purchase it again when I have a printer again nest week.

In my bank account, the charge is still PENDING.

Do I need to do anything else other than cancel my trial inside the software?
When I did so, the software was automatically removed from my computer.

Will the funds automatically go back into my account?

Thanks

You need to ask this question of the Simplify3D support team, not here. This is a user forum.....and does not represent the supplier.

Try this page: https://www.simplify3d.com/contact-us/

They took care of it quickly and with no problems.

Glad you got it sorted. I look forward to you back with us using S3D when you get your replacement printer......

Thank you!

That was very nice of you.

Simplify3D is awesome. I can't wait.

I'm a total noob to 3D but was able to print a perfect build of my design with S3D. That speaks volumes.