Crashin.. Kernel panic?

[adam1972]

I submitted a formal request but hopefully someone has some suggestions as well.... I just updated my Mac from 10.9 to 10.10.. Now whenever I start Simplify3D my Mac crashes BIG time.. Anyone have ANY ideas? ANY help would be greatly appreciated

Anonymous UUID: EA8380C8-F2C0-0E3C-74F2-2CC84D2D340F

Tue Dec 1 21:15:45 2015

*** Panic Report ***
panic(cpu 0 caller 0xffffff8000416df2): Kernel trap at 0xffffff800010e058, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff80f6ce95f8, CR3: 0x0000000273dfc03f, CR4: 0x00000000000626e0
RAX: 0xffffff80f6ce95c4, RBX: 0x00000000bffffff4, RCX: 0x0000000000000001, RDX: 0x0000000000000008
RSP: 0xffffff81fce83d08, RBP: 0xffffff81fce83e10, RSI: 0xffffff81fce83d60, RDI: 0xffffff80f6ce95f8
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x000001765fb29800, R11: 0x000001765f1a0ab6
R12: 0xffffff8000b12f48, R13: 0x0000000000000001, R14: 0xffffff8036ce95d0, R15: 0xffffff803853270c
RFL: 0x0000000000010202, RIP: 0xffffff800010e058, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff80f6ce95f8, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address
0xffffff81fce839b0 : 0xffffff800032ad21
0xffffff81fce83a30 : 0xffffff8000416df2
0xffffff81fce83bf0 : 0xffffff8000433ca3
0xffffff81fce83c10 : 0xffffff800010e058
0xffffff81fce83e10 : 0xffffff800032ef8c
0xffffff81fce83e40 : 0xffffff80003139f3
0xffffff81fce83e90 : 0xffffff800032429d
0xffffff81fce83f10 : 0xffffff800040231a
0xffffff81fce83fb0 : 0xffffff80004344c6

BSD process name corresponding to current thread: Simplify3D

Mac OS version:
14F27

Kernel version:
Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64
Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4
__HIB text base: 0xffffff8000100000
System model name: iMac12,1 (Mac-942B5BF58194151B)

System uptime in nanoseconds: 1608665876935
last loaded kext at 50585607548: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f817eb000, size 24576)
last unloaded kext at 323405115713: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f82625000, size 8192)
loaded kexts:
com.globaldelight.driver.Boom2Device 1.1
net.telestream.driver.TelestreamAudio 1.1.0
com.Cycling74.driver.Soundflower 1.6.6
net.osx86.kexts.GenericUSBXHCI 1.2.8d9
com.insanelymac.RealtekRTL8111 2.0.0
org.hwsensors.driver.GPUSensors 1394
org.hwsensors.driver.LPCSensors 1394
at.obdev.nke.LittleSnitch 4356
org.hwsensors.driver.ACPISensors 1394
org.hwsensors.driver.CPUSensors 1394
org.netkas.driver.FakeSMC 1394
org.tgwbd.driver.NullCPUPowerManagement 1.0.0d2
com.apple.filesystems.msdosfs 1.10
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleGraphicsDevicePolicy 3.7.7
com.apple.driver.AGPM 110.19.6
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.GeForce 10.0.4
com.apple.driver.AppleHDA 272.18.1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleGraphicsControl 3.10.25
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOAcceleratorFamily2 156.16
com.apple.nvidia.driver.NVDAGF100Hal 10.0.4
com.apple.nvidia.driver.NVDAResman 10.0.4
com.apple.AppleGraphicsDeviceControl 3.10.25
com.apple.driver.DspFuncLib 272.18.1
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOSurface 97.4
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleHDAController 272.18.1
com.apple.iokit.IOHDAFamily 272.18.1
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5
com.apple.iokit.IOUSBMassStorageClass 3.7.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBHIDKeyboard 176.2
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
com.apple.kec.Libm 1
Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 3.11 GHz, 16 GB, SMC 1.71f22
Graphics: EVGA GeForce GTX 570, EVGA GeForce GTX 570, PCIe, 1280 MB
Memory Module: BANK0/DIMM0, 4 GB, DDR3, 1600 MHz, Kingston, 9905403-437.A01LF
Memory Module: BANK1/DIMM0, 4 GB, DDR3, 1600 MHz, Kingston, 9905403-437.A01LF
Memory Module: BANK0/DIMM1, 4 GB, DDR3, 1600 MHz, Kingston, 9905403-437.A01LF
Memory Module: BANK1/DIMM1, 4 GB, DDR3, 1600 MHz, Kingston, 9905403-437.A01LF
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD30EFRX-68EUZN0, 3 TB
USB Device: Hub
USB Device: DTZ-2100
USB Device: Keyboard Hub
USB Device: Microsoft 3-Button Mouse with IntelliEye(TM)
USB Device: Apple Keyboard
USB Device: ATAPI-6 Bridge Controller
USB Device: USB3.0 Hub
USB Device: USB2.0 Hub
USB Device: Leap Motion Controller
USB Device: Hub
Thunderbolt Bus:

[CompoundCarl]

Works fine for me on 10.10, so perhaps you have some corrupt files. I would try uninstalling the software completely. Choose "yes" when it asks if you want to remove your license to try to get it back to a clean slate.

Then I would also completely delete the following directory
/Users/<username>/Library/Application Support/Simplify3D/S3D-Software

And delete the following file
/Users/<username>/Library/Preferences/com.Simplify3D.S3D-Software.plist

That should give you a completely fresh install to work with.

[dditzler]

Works fine for me on 10.10, so perhaps you have some corrupt files. I would try uninstalling the software completely. Choose "yes" when it asks if you want to remove your license to try to get it back to a clean slate.

Then I would also completely delete the following directory
/Users/<username>/Library/Application Support/Simplify3D/S3D-Software

And delete the following file
/Users/<username>/Library/Preferences/com.Simplify3D.S3D-Software.plist

That should give you a completely fresh install to work with.

I am having a problem too. I am still running 10.9.5 and was running Simplify3D v 3.0.2 for almost a week without incident. Last night it crashed on exporting and ever since then I can't get it to run. I will launch but as soon as I import a >STL file it crashes. It doesn't take down the whole machine only S3D crashes.

I tried uninstalling and reinstalling even after a restart but that did not change anyhting. I also deleted the files you recommended above and reinstalled it. It did ask me for my username and what machine so it looked like a clean install but it still does not run.

Here is the beginning part of the error if that helps.

Code: Select all

Process:         Simplify3D [588]
Path:            /Applications/Simplify3D-3.0.2/Simplify3D.app/Contents/MacOS/Simplify3D
Identifier:      com.Simplify3D.S3D-Software
Version:         3.0.2 (???)
Code Type:       X86-64 (Native)
Parent Process:  launchd [169]
Responsible:     Simplify3D [588]
User ID:         501

Date/Time:       2015-12-09 07:28:13.141 -0600
OS Version:      Mac OS X 10.9.5 (13F1112)
Report Version:  11
Anonymous UUID:  ABA1225C-C03B-7AA1-AF20-22B496654A94


Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:
--> 
    __TEXT                 0000000100000000-00000001004a8000 [ 4768K] r-x/rwx SM=COW  /Applications/Simplify3D-3.0.2/Simplify3D.app/Contents/MacOS/Simplify3D

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread