DennisCBerry
Posts: 1
Joined: Sat Nov 12, 2016 5:07 pm

S3D Won't Start - Work Around

Simplify 3D has never started correctly on my Surface Pro 3. Despite a few back-and-forths with support, the program still has a problem checking in with Simplify's server to verify the account. It almost never starts right away although once in a blue moon it does. It usually takes from 30 minutes to maybe an hour if it starts at all. I'm no stranger to CAD programs (used them for a living at Intel Corp) and everything about this particular problem points to a program in need of improvement. I've taken all the usual steps to try and remedy the situation (which I shouldn't have had to do in the first place) regarding system admin, firewalls, any kind of security protection, you name it.

At last I have found a work around to get the program to boot inside of a couple of mouse clicks. Once I click the icon to start the program normally, the trick is to go into the Simplify3D directory and double click the "vcredist_x64.exe" file. I get an error message as a result but all I have to do is click past the message and the program opens immediately. Maybe Simplify's programmers can use this bit of info to troubleshoot their program.

Return to “Troubleshooting and Bug Reports”