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by Bench
Mon Jan 30, 2023 4:11 pm
Forum: Troubleshooting and Bug Reports
Topic: [FIXED] Version 5 continues to not work on some machines!
Replies: 3
Views: 1418
 
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Re: Version 5 continues to not work on some machines!

I feel your pain. After spending the two week trial period (and many hours of my own time) trying to get my V5 upgrade working, I too ended up asking for a refund. They say they are unable to reproduce the problem and seem to prefer giving refunds over diagnosing and fixing it. When you contact supp...
by Bench
Wed Jan 18, 2023 6:11 pm
Forum: Troubleshooting and Bug Reports
Topic: "Failed to activate software." -- what's your V5 installer checksum?
Replies: 0
Views: 3758
 
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"Failed to activate software." -- what's your V5 installer checksum?

By my count there are least six users including myself who are experiencing this error trying to run V5 (four on these forums, plus two more I came across while browsing reddit). Some are running Linux, some Windows. S3D says they cannot reproduce the problem; several of us can reproduce it with our...
by Bench
Thu Jan 12, 2023 7:42 pm
Forum: Troubleshooting and Bug Reports
Topic: Update from 4.1.2 to 5.0.0 - Failed to activate software
Replies: 7
Views: 4283
 
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Re: Update from 4.1.2 to 5.0.0 - Failed to activate software

I just upgraded my license from 4.1.2 to 5.0.0 and downloaded Simplify3D. I started Simplify3D, got the username/password dialog, and entered my credentials. I then got a dialog stating "Failed to activate software. The software will now exit" with just an OK button. Starting it up again ...
by Bench
Fri Dec 30, 2022 7:42 pm
Forum: Troubleshooting and Bug Reports
Topic: Problems running V5 on Linux
Replies: 2
Views: 13411
 
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Problems running V5 on Linux

I don't know how many people out there are running S3D on Linux, but I am nearly completely blocked from even running V5 and wondering if anyone else has been through this and solved the problem. The installer appears to run fine, but the only way I can get the software to run successfully is to the...
by Bench
Thu Dec 22, 2022 7:07 pm
Forum: General Discussion and Tips
Topic: V4 License
Replies: 3
Views: 1557
 
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Re: V4 License

Installing V5 shouldn't change anything with your V4 license. That keeps working the same as before. I think you're just talking about the online license management. Once you upgrade to V5, it changes to show your V5 installation right at the top. However, the old V4 installations can still be view...

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