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by S3D-Taylor
Thu Sep 17, 2026 10:39 am
Forum: Troubleshooting and Bug Reports
Topic: Retraction setting will not save Ver 5.1.2
Replies: 1
Views: 48
 
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Re: Retraction setting will not save Ver 5.1.2

Can you try following the steps detailed here and see if it fixes the issue: viewtopic.php?p=73512&hilit=sophos#p73512
by S3D-Taylor
Wed Aug 19, 2026 3:20 pm
Forum: General Discussion and Tips
Topic: altering the temperature setting on start up
Replies: 2
Views: 796
 
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Re: altering the temperature setting on start up

Could you attach the factory file here so we can take a look at it?
by S3D-Taylor
Mon Jun 22, 2026 10:29 am
Forum: Troubleshooting and Bug Reports
Topic: S3D screen is distorted and unusable
Replies: 3
Views: 1055
 
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Re: S3D screen is distorted and unusable

Please try updating your graphics driver. I would recommended that you go directly to the manufacturer's website instead of simply using the "auto-update" function within Windows or for the driver itself, since many customers were able to find newer versions by doing this.
by S3D-Taylor
Thu Mar 12, 2026 11:15 am
Forum: Troubleshooting and Bug Reports
Topic: Slice Glitch
Replies: 2
Views: 15913
 
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Re: Slice Glitch

There might be some mesh issues in this model. Version 5.1 used Positive Fill by default, while this does work with a lot of models there are plenty of cases where it does not work as well. This is why we implemented the Alternating Fill AND Positive Fill option. Try using 'Alternating Fill' in the ...
by S3D-Taylor
Mon Feb 23, 2026 2:57 pm
Forum: Troubleshooting and Bug Reports
Topic: First Layer not printing on a diagonal
Replies: 4
Views: 6682
 
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Re: First Layer not printing on a diagonal

It could be that the External Infill Pattern is set to Aligned instead of the usual Rectilinear. If that doesn't solve the issue, maybe attach the factory file here so we can take a look at it.
by S3D-Taylor
Mon Feb 23, 2026 9:44 am
Forum: Troubleshooting and Bug Reports
Topic: First Layer not printing on a diagonal
Replies: 4
Views: 6682
 
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Re: First Layer not printing on a diagonal

Sounds like you've accidentally set External Pattern Rotation to 45 deg, change it back to 0 should fix this. It is under the Infill tab of process settings.
by S3D-Taylor
Wed Feb 11, 2026 11:07 am
Forum: Troubleshooting and Bug Reports
Topic: Post Processing stopped working
Replies: 9
Views: 12974
 
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Re: Post Processing stopped working

Hi! A better way to accomplish this is to use the Retraction scripts instead! This way, there's no need to change the post processing script every time you change the retraction distance or retraction speed. Pre Retraction Script ; replace [retract_distance] G10 Post Retraction Script ; replace [pri...
by S3D-Taylor
Mon Feb 09, 2026 8:29 am
Forum: General Discussion and Tips
Topic: Prepare to print
Replies: 2
Views: 6201
 
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Re: Prepare to print

Could you attach a factory file here so we can take a look at it?
by S3D-Taylor
Thu Jan 22, 2026 3:08 pm
Forum: General Discussion and Tips
Topic: single extruder, multiple swapped-in filaments
Replies: 1
Views: 5509
 
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Re: single extruder, multiple swapped-in filaments

Yes, we do support the setup that you're describing (e.g. Bambu's AMS, Creality CFS, Anycubic ACE Pro). I would suggest emailing your particular printer setup details to the team using the link below and they can help you with the correct profile:
https://www.simplify3d.com/contact-us/
by S3D-Taylor
Thu Jan 15, 2026 10:54 am
Forum: Troubleshooting and Bug Reports
Topic: Elegoo Carbon
Replies: 2
Views: 5887
 
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Re: Elegoo Carbon

Hi, could you attach the factory file here so we can take a look at it?

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